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- Tasks: Manage mortgage applications from approval to completion while ensuring compliance and quality.
- Company: Join Kensington Mortgages, a company dedicated to professional growth and customer impact.
- Benefits: Enjoy competitive salary, 25 days holiday, and a range of fantastic perks.
- Why this job: Be part of an inclusive culture that values diversity and promotes work-life balance.
- Qualifications: Must have telephone experience, financial services background, and GCSEs in English & Maths.
- Other info: Remote role for UK residents; background checks required for employment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (UK residents only)
Working Hours: Monday - Friday 09:00 - 17:30
Salary: Competitive plus 25 days holiday and a fantastic range of benefits.
We are looking for experienced Mortgage Completions Agents to own and manage a pipeline of mortgage applications from approval to successful completion.
- Adhere to the service standards as set out in the Policy & Procedures Manual.
- Handle communication from stakeholders in compliance with the Policy & Procedures Manual.
- Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective.
- Ensure all work completed is done so in accordance with applicable regulation, procedure, and policy whilst utilising judgement to resolve issues.
- Handle any complaints in line with the Complaints Handling Procedures.
- Maintain accurate file and data records.
- Ensure responsibilities regarding Treating Customers Fairly and the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively.
- Adherence to policies & procedures, staying updated on any amendments.
- Be aware and accountable for the mitigation of risk in the day to day performance of your role.
- Ensure key business targets and performance indicators are achieved.
- Telephone experience including complaint handling essential.
- Financial Services experience essential.
- Educated to at least GCSE level standard, including English & Maths.
Why Join Kensington Mortgages:
We strive to create workplaces that promote professional development and work-life balance. Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of "digital Right to work" checks you must hold a valid passport; alternatively, you must be prepared to come into Maidenhead to show ID.
Risk & Fraud Agent employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk & Fraud Agent
✨Tip Number 1
Familiarise yourself with the mortgage application process and the specific regulations that govern it. Understanding the nuances of compliance and risk management will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in mortgage completions. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving complaint handling and risk mitigation. Demonstrating your problem-solving skills in these areas will be crucial.
✨Tip Number 4
Stay updated on current trends and challenges in the mortgage industry. Being knowledgeable about recent developments will show your commitment to the field and help you stand out as a candidate.
We think you need these skills to ace Risk & Fraud Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Risk & Fraud Agent. Tailor your application to highlight relevant experience in mortgage completions and financial services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in handling mortgage applications, complaint management, and any relevant financial services background. Use specific examples to demonstrate your skills.
Showcase Your Skills: Make sure to mention your telephone experience and ability to handle complaints effectively. Highlight your judgement skills in resolving issues and your commitment to compliance with policies and procedures.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Kensington Mortgages
✨Know Your Mortgage Basics
Brush up on your knowledge of mortgage processes and terminology. Being able to discuss the stages from approval to completion confidently will show that you understand the role and can handle the responsibilities effectively.
✨Demonstrate Your Communication Skills
Since the role involves handling communication with various stakeholders, be prepared to showcase your communication skills during the interview. You might be asked to role-play a scenario where you handle a complaint or explain a complex process.
✨Familiarise Yourself with Policies and Procedures
Make sure you are well-versed in the relevant policies and procedures, especially those related to treating customers fairly and preventing financial crime. This knowledge will help you answer questions about compliance and risk management confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Highlighting your judgement and ability to mitigate risks will demonstrate that you can handle the challenges that come with being a Risk & Fraud Agent.
