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- Tasks: Guide customers through mortgage renewals with empathy and precision.
- Company: Join Kensington Mortgages, a supportive and inclusive workplace.
- Benefits: Flexible work environment, personal growth opportunities, and a culture of diversity.
- Why this job: Make a real impact by helping customers navigate their financial journeys.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a team that values your contributions and celebrates diversity.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: Remote - UK residents only
Hours: Monday to Friday 09:00 – 17:30
The Role: As a Servicing Specialist, you'll be at the heart of our customer journey, guiding clients through the renewal and retention process with empathy, precision, and professionalism. This is a non‑advisory role focused on delivering exceptional service and ensuring regulatory compliance.
Responsibilities:
- Supporting customers at the end of their fixed‑term mortgage rate
- Handling complex queries and guiding customers through renewals
- Managing requests around payments, redemptions, and overpayments
- Creating accurate documentation and maintaining detailed records
- Investigating discrepancies and resolving issues with care
- Managing high volumes of calls and transactions
- Supporting vulnerable customers with empathy and tailored solutions
- Collaborating across teams to maintain service levels
Qualifications:
- Experience in a customer‑focused, target‑driven environment
- Mortgage industry knowledge highly desirable
- Strong communication and digital skills; Microsoft Office proficiency
- A keen eye for detail and a passion for problem‑solving
Benefits & Culture: At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work‑life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity‑friendly employer committed to creating a supportive environment where all employees can thrive.
- A supportive and flexible work environment.
- Opportunities for personal growth and professional development.
- A culture that celebrates diversity, inclusion, and neurodiversity.
- A workplace where everyone feels valued, respected, and empowered.
Apply: Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
All offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Marlow to show ID.
Retentions Servicing Specialist Complex Servicing employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Servicing Specialist Complex Servicing
✨Tip Number 1
Get to know the company! Research Kensington Mortgages and understand their values, especially around customer service and inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding customers with empathy and precision, make sure you can articulate your thoughts clearly. Role-play common scenarios with a friend to build confidence.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle complex queries or support vulnerable customers. Have examples ready that showcase your problem-solving skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Kensington Mortgages.
We think you need these skills to ace Retentions Servicing Specialist Complex Servicing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Retentions Servicing Specialist role. Highlight any customer service experience and your ability to handle complex queries, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional service and how you can contribute to our team. Don’t forget to mention your understanding of the mortgage industry if you have it!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Familiarise yourself with the mortgage industry and the specific services offered by Kensington Mortgages. Brush up on common terms and processes related to renewals and retention, as this will show your genuine interest and understanding of the role.
✨Empathy is Key
Since the role involves supporting vulnerable customers, prepare examples of how you've demonstrated empathy in previous roles. Think about situations where you’ve handled complex queries or provided tailored solutions, and be ready to share these during the interview.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and concisely. Since strong communication is crucial for this position, consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as professional and approachable.
✨Be Detail-Oriented
Highlight your keen eye for detail by discussing past experiences where accuracy was essential. Prepare to talk about how you manage documentation and records, as well as how you approach problem-solving when discrepancies arise.
