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- Tasks: Manage mortgage applications from approval to completion while ensuring compliance and quality.
- Company: Join Kensington Mortgages, a company dedicated to professional development and work-life balance.
- Benefits: Enjoy competitive salary, 25 days holiday, and a fantastic range of benefits.
- Why this job: Be part of an inclusive culture that values diversity and makes a positive impact on customers' lives.
- Qualifications: Experience in financial services and telephone complaint handling; GCSEs in English and Maths required.
- Other info: Remote role for UK residents only; background checks are mandatory.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote (UK residents only)
Working Hours: Monday - Friday 09:00 - 17:30
Salary: Competitive plus 25 days holiday and a fantastic range of benefits.
We are looking for experienced Mortgage Completions Agents to own and manage a pipeline of mortgage applications from approval to successful completion.
- Adhere to the service standards as set out in the Policy & Procedures Manual.
- Handle communication from stakeholders in compliance with the Policy & Procedures Manual.
- Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective.
- Ensure all work completed is done so in accordance with applicable regulation, procedure, and policy whilst utilising judgement to resolve issues.
- Handle any complaints in line with the Complaints Handling Procedures.
- Maintain accurate file and data records.
- Ensure responsibilities regarding Treating Customers Fairly and the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively.
- Adherence to policies & procedures, staying updated on any amendments.
- Be aware and accountable for the mitigation of risk in the day to day performance of your role.
- Ensure key business targets and performance indicators are achieved.
- Telephone experience including complaint handling essential.
- Financial Services experience essential.
- Educated to at least GCSE level standard, including English & Maths.
Why Join Kensington Mortgages:
We strive to create workplaces that promote professional development and work-life balance. Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of "digital Right to work" checks you must hold a valid passport; alternatively, you must be prepared to come into Maidenhead to show ID.
Phone Agent - Remote employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Phone Agent - Remote
✨Tip Number 1
Familiarise yourself with the mortgage completion process and the specific regulations that govern it. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in mortgage completions. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential scenario-based questions during interviews by thinking through how you would handle various situations, such as complaints or compliance issues. This will showcase your problem-solving skills.
✨Tip Number 4
Stay updated on current trends and changes in the mortgage industry. Being knowledgeable about recent developments can set you apart from other candidates and show your enthusiasm for the field.
We think you need these skills to ace Phone Agent - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage completions and financial services. Emphasise any telephone experience and complaint handling skills, as these are essential for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of the Policy & Procedures Manual and how you can contribute to maintaining service standards and compliance.
Showcase Your Skills: In your application, clearly demonstrate your ability to manage a pipeline of mortgage applications and your experience in building relationships with sales and credit risk teams. Use specific examples to illustrate your skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the financial services industry.
How to prepare for a job interview at Kensington Mortgages
✨Know Your Mortgage Basics
Brush up on your knowledge of mortgage processes and terminology. Being able to discuss the pipeline from approval to completion confidently will show that you understand the role and can handle the responsibilities.
✨Demonstrate Your Communication Skills
Since the role involves handling communication with various stakeholders, prepare examples of how you've effectively communicated in previous roles. Highlight any experience you have in complaint handling, as this is crucial for the position.
✨Familiarise Yourself with Policies and Procedures
Review the company's policies and procedures, especially those related to customer service and complaints handling. Showing that you are aware of these guidelines will demonstrate your commitment to compliance and quality service.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss situations where you've had to use your judgement to resolve issues. This could involve mitigating risks or handling complaints, which are key aspects of the role. Be ready to explain your thought process and the outcomes.
