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For Companies At a Glance
- Tasks: Manage inbound sales calls and provide exceptional service to clients.
- Company: Join Kensington Mortgages, a supportive and inclusive workplace focused on employee growth.
- Benefits: Enjoy flexible working hours, a diverse culture, and opportunities for professional development.
- Why this job: Be part of a team that values your contributions and makes a positive impact on customers' lives.
- Qualifications: Experience in handling high call volumes and knowledge of the mortgage market is essential.
- Other info: We're an inclusive, neurodiversity-friendly employer committed to creating a thriving environment.
The predicted salary is between 28800 - 43200 £ per year.
New Business Consultant – Maidenhead, SL63QQ
** We\’re Hiring: New Business Consultant**
Location: Remote
Department: Sales
Hours: Monday – Friday 09:00-17:30
Overall Purpose of Job
Are you experienced in managing inbound Sales communications and product enquiries whilst delivering an exceptional service?
We are looking for a New Business Consultant to join our growing team and play a supporting broker with any enquiries about policy and criteria
Key Accountabilities
- To manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties.
- Adhere to the service standards as set out in the Policy & Procedures Manual
- Handle all communication from stakeholders in accordance with Policy & Procedures Manual
- Act fairly and reasonably in all dealings with intermediaries, solicitors and valuers
- Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate
- Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective
- Providing pre-application submission support to brokers using Kensington\’s online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions
- Manage the receipt of mortgage application and administration fees
- Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times.
- Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product
- Action all correspondence in accordance with the Policy & Procedures Manual
- Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary
- To ensure your responsibilities in acting to deliver good customer outcomes and treating customers fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Company\’s internal policies
- To ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy. This includes correctly recording any vulnerabilities and processing data throughout the application journey.
Experience, Knowledge, Skills
- Regulatory Knowledge as applicable to role
- Solid awareness of the mortgage market and Kensington\’s product range
- Adhere to the policy & procedures keeping up to date with any amendments
- Be aware and accountable for the mitigation of risk in the day-to-day performance of your role.
- Complaints are to be handled in accordance with the procedures
- Ability to competently use all the systems relevant to the role
- Ensure key business targets and performance indicators are achieved
- Demonstrates knowledge of main competitors and their service levels/key products and criteria.
- Product Knowledge – Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products
- Criteria Knowledge – Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries
- Commercial Awareness – Can display an informed knowledge of market conditions and regulation issues when holding conversations with internal and external customers
Qualifications
- Experience of handling large volumes of incoming calls in a sales/operational
- Experience in a processing of administration environment
- Financial Services experience
- Mortgage experience
Why Join Us
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive
Ready to make a difference?
If you\’re passionate about providing an exceptional service and want to join a team that values your contributions we\’d love to hear from you!
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
New Business Consultant - Maidenhead, SL63QQ employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Consultant - Maidenhead, SL63QQ
✨Tip Number 1
Familiarise yourself with Kensington's product range and the mortgage market. Understanding the specifics of their offerings will help you engage more effectively during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Prepare to discuss your experience in handling inbound sales communications. Be ready to share specific examples of how you've managed high call volumes and provided exceptional service, as this is crucial for the role.
✨Tip Number 3
Showcase your ability to build relationships with stakeholders. Think of instances where you've successfully enhanced relationships with clients or colleagues, as this aligns with the key accountabilities of the position.
✨Tip Number 4
Demonstrate your understanding of compliance and regulatory knowledge relevant to the financial services sector. Being able to articulate how you ensure adherence to policies and procedures will set you apart from other candidates.
We think you need these skills to ace New Business Consultant - Maidenhead, SL63QQ
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the New Business Consultant position. Understand the key accountabilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your experience in managing inbound sales communications and handling customer enquiries. Emphasise any previous roles in financial services or mortgage sectors, and showcase your ability to meet service standards.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of Kensington Mortgages' values. Mention specific examples of how you've provided exceptional service in past roles, particularly in high-volume call environments.
Highlight Relevant Skills: In your application, be sure to highlight your regulatory knowledge, commercial awareness, and familiarity with mortgage products. Discuss your ability to handle complaints effectively and your commitment to treating customers fairly, as these are crucial for the role.
How to prepare for a job interview at Kensington Mortgages
✨Know Your Products
Familiarise yourself with Kensington's product range and key selling points. Being able to discuss these confidently will show your understanding of the role and impress your interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional service in previous roles. Highlight your ability to handle complaints and ensure customer satisfaction, as this is crucial for a New Business Consultant.
✨Understand the Mortgage Market
Research current market conditions and regulatory issues related to mortgages. Showing that you are informed about the industry will demonstrate your commercial awareness and commitment to the role.
✨Practice Handling Inbound Calls
Since the role involves managing high volumes of inbound calls, practice responding to common queries and scenarios. This will help you feel more confident and prepared during the interview.
