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- Tasks: Support mortgage brokers and manage inbound sales enquiries with a focus on outstanding service.
- Company: Join Kensington Mortgages, a supportive and inclusive employer prioritising personal growth.
- Benefits: Flexible working environment, professional development, and a focus on work-life balance.
- Why this job: Make a real impact by helping customers and building strong relationships in the mortgage industry.
- Qualifications: Experience in financial services and handling high volumes of inbound calls preferred.
- Other info: Be part of a diverse team that values every individual and promotes neurodiversity.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote
Department: Sales
Hours: Monday – Friday | 09:00–17:30
Are you experienced in handling inbound sales enquiries and passionate about delivering outstanding service? Kensington Mortgages is looking for a New Business Consultant to join our growing Sales team. You’ll play a key role in supporting mortgage brokers with product, policy and criteria enquiries, while building strong relationships and helping convert quality new business.
What you’ll be doing:
- Managing inbound calls from intermediaries, solicitors and applicants within agreed service levels
- Supporting brokers with pre‑application submissions via Kensington’s online portal
- Reviewing declined/referred cases and helping convert them into quality submissions
- Building and strengthening relationships with Mortgage Intermediaries
- Working closely with Field Sales and Underwriters to deliver excellent service and outcomes
- Managing application and administration fees
- Ensuring all correspondence, valuations and references align with lending criteria
- Handling complaints, risk and compliance activities in line with company policy
- Supporting vulnerable customers and delivering fair customer outcomes
What we’re looking for:
- Financial Services experience (mortgage experience preferred)
- Experience handling high volumes of inbound calls in a sales or operational environment
- Strong knowledge of the mortgage market, products and lending criteria
- Commercial awareness and understanding of competitors and market conditions
- Confident using multiple systems and working to targets and SLAs
- A customer‑focused, detail‑driven and collaborative approach
Why join Kensington Mortgages? At Kensington, our people are at the heart of our success. We offer a supportive and flexible working environment that values personal growth, professional development and work‑life balance. We’re proud to be an inclusive, neurodiversity‑friendly employer, celebrating diversity in all its forms and ensuring everyone feels valued, supported and able to thrive.
Ready to make a difference? If you’re passionate about delivering exceptional service and want to be part of a company that truly values its people, we’d love to hear from you. Apply now and join the Kensington Mortgages family.
New Business Consultant employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know Kensington Mortgages. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your mortgage knowledge. Familiarise yourself with current market trends and products. This will show that you’re not just passionate but also informed and ready to hit the ground running.
✨Tip Number 3
Practice your phone skills! Since the role involves handling inbound calls, simulate some scenarios with a friend. This will help you feel more confident and articulate when it comes to discussing mortgage queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Kensington Mortgages family right from the start.
We think you need these skills to ace New Business Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your financial services experience and any relevant achievements that show you can handle inbound sales enquiries like a pro.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding service and how your background aligns with the role of New Business Consultant. Keep it engaging and personal.
Showcase Your Customer Focus: In your application, emphasise your customer-focused approach. Share examples of how you've built strong relationships in previous roles and how you’ve handled complaints or challenges effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you brush up on your knowledge of the mortgage market, products, and lending criteria. Being able to discuss these topics confidently will show that you're serious about the role and understand what it entails.
✨Practice Makes Perfect
Since you'll be handling high volumes of inbound calls, practice your phone skills! Role-play with a friend or family member to get comfortable with answering questions and managing conversations effectively.
✨Showcase Your Customer Focus
Prepare examples of how you've delivered outstanding service in previous roles. Highlight situations where you’ve built strong relationships or resolved complaints, as this aligns perfectly with what Kensington Mortgages is looking for.
✨Be Ready for Scenarios
Think about potential scenarios you might face in the role, such as dealing with declined cases or supporting vulnerable customers. Be ready to discuss how you would handle these situations, demonstrating your problem-solving skills and empathy.