Servicing Agent - Customer Services - Marlow, SL7 1YL
We're Hiring: Servicing Agent - Customer Service
Location: Remote UK-based only
Start Date: Monday 11th January 2027
Working Hours: Monday to Friday, 09:00 17:30
Salary: Up to 26,000 25 days holiday excellent benefits
About Kensington Mortgages
Part of the Barclays Group , Kensington Mortgages has been a leader in specialist mortgage solutions for over 25 years. We're proud to help customers secure mortgages when traditional lenders say no that's the Kensington Difference .
We're fully authorised by the Financial Conduct Authority and committed to delivering service with integrity and care.
Your Role
As a key member of our Customer Service Department , you'll support mortgage customers throughout the servicing journey. You'll listen carefully, understand each enquiry, provide clear and accurate information, and work across our systems to deliver a helpful and efficient resolution.
Key Responsibilities
* Handle customer enquiries about their mortgage account, payments and general servicing needs.
* Manage a high volume of calls and transactions with professionalism, care and attention to detail.
* Investigate and resolve queries, providing clear information and keeping customers updated.
* Prioritise workloads effectively to meet service standards and agreed timescales.
* Maintain accurate customer records and follow internal policies and FCA regulations.
* Take ownership of enquiries and work with colleagues to achieve the right outcome for each customer.
What You'll Need
* Previous experience in customer service, contact centre or financial services is desirable.
* A genuine commitment to delivering positive customer outcomes.
* Confidence handling a range of enquiries and resolving problems calmly.
* Strong listening, questioning and decision-making skills.
* Excellent verbal and written communication skills, including the ability to explain information clearly.
* Ability to navigate multiple systems accurately while engaging with customers.
Why Join Us?
At Kensington Mortgages, our people are at the heart of everything we do. We offer:
- A supportive environment that values professional growth and work-life balance .
- An inclusive culture that celebrates diversity in all its forms.
- Equal opportunities for all, regardless of gender, race, identity, ethnicity, or sexual orientation.
Ready to Make a Difference?
If you're passionate about helping customers and want to be part of a team that truly values your contribution we'd love to hear from you.
Apply today and become part of the Kensington Mortgages family, making a real impact in our customers' lives.
Important Information
- Start date: Monday, 11th January 2027
- Please avoid booking annual leave during the first 7 weeks to ensure full participation in training.
- All offers are subject to background checks including DBS, credit, and Right to Work.
- To use digital Right to Work checks, you'll need a valid passport. Otherwise, you'll need to visit our Marlow, Buckinghamshire office to present ID.
Servicing Agent - Customer Services - Marlow, SL7 1YL employer: Kensington Mortgages
Kensington is an exceptional employer that values innovation and collaboration within its Information Security team. With a hybrid working model based in Marlow, employees benefit from a supportive work culture that encourages professional growth and development, alongside opportunities to engage with cutting-edge technologies. Join us to make a meaningful impact on our cyber security posture while enjoying a dynamic and inclusive workplace.
