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For Companies At a Glance
- Tasks: Deliver exceptional service while supporting brokers with product and policy queries.
- Company: Join Kensington Mortgages, a company that values its people and fosters growth.
- Benefits: Flexible working culture, personal development opportunities, and a supportive environment.
- Why this job: Make a real difference in customers' lives while building strong relationships.
- Qualifications: Experience in sales or admin roles; mortgage expertise is a plus.
- Other info: Diverse workplace where everyone feels valued and empowered.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Are you passionate about delivering exceptional service while supporting brokers with product and policy queries? Do you thrive in a fastâpaced, customerâfocused environment? If so, Kensington Mortgages wants to hear from you!
We are looking for a New Business Consultant to join our growing team and play a vital role in handling inbound enquiries, building strong intermediary relationships, and ensuring a smooth, qualityâdriven application journey for our brokers and customers.
What Youâll Be Doing
- Manage inbound calls from brokers, solicitors, and applicantsâdelivering firstâclass service within agreed SLAs.
- Support brokers with criteria, policy and preâsubmission queries, helping convert enquiries into highâquality applications.
- Build strong relationships with the Field Sales team and Underwriters to streamline processes and elevate service.
- Ensure applications, valuations, and correspondence meet product and policy requirements.
- Handle complaints in line with our procedures and always act fairly, professionally, and with customer outcomes front of mind.
- Uphold regulatory standards, including Financial Crime prevention and the correct handling of Vulnerable Customers.
To succeed, youâll have:
- Experience managing high volumes of inbound calls in a sales or operational setting.
- Strong administrative or processing background.
- Financial Services experience (mortgage expertise is a big plus!).
- Solid understanding of the mortgage market and Kensington's product range.
- Confidence using multiple systems and working to key SLAs and performance targets.
- Strong product, criteria, and competitor awareness.
- A commercially aware mindset with the ability to support internal and external stakeholders effectively.
Qualifications
- Experience in sales, operations, or adminâbased roles.
At Kensington, our people are the heart of our success. Weâre proud to offer:
- A supportive and flexible working culture.
- Opportunities for personal and professional growth.
- A workplace where everyone feels valued, respected and empowered.
We celebrate diversity in all its forms and are committed to building a workplace where everyone can thrive.
Ready to Make a Difference? If youâre enthusiastic about delivering exceptional service and want to join a team that genuinely values your contribution... Weâd love to hear from you! Apply today and become part of the Kensington Mortgages family, helping us continue to make a positive impact on our customers' lives.
Intermediary Relationship Specialist in Marlow employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Intermediary Relationship Specialist in Marlow
â¨Tip Number 1
Get to know the company inside out! Research Kensington Mortgages, their products, and their values. This way, when you get that interview, you can show them youâre not just another candidate but someone who genuinely cares about what they do.
â¨Tip Number 2
Practice your phone skills! Since this role involves managing inbound calls, itâs crucial to be comfortable and confident on the phone. Try role-playing with a friend or family member to nail down your communication style.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
â¨Tip Number 4
Donât forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, itâs a great chance to reiterate why youâd be a perfect fit!
We think you need these skills to ace Intermediary Relationship Specialist in Marlow
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing inbound calls and supporting brokers. We want to see how your skills align with the role of an Intermediary Relationship Specialist!
Showcase Your Customer Service Skills: Since this role is all about delivering exceptional service, donât forget to include examples of how you've gone above and beyond for customers in your previous roles. We love seeing that passion for service!
Highlight Relevant Experience: If youâve got any financial services or mortgage expertise, make it shine! Weâre looking for candidates who understand the mortgage market and can support our brokers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates from our team!
How to prepare for a job interview at Kensington Mortgages
â¨Know Your Stuff
Make sure you brush up on Kensington's product range and the mortgage market. Being able to discuss specific products and policies confidently will show that you're serious about the role and can support brokers effectively.
â¨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for managing inbound calls and understanding broker needs. Show that you can ask clarifying questions and respond thoughtfully to their queries.
â¨Showcase Your Relationship-Building Skills
Be prepared to share examples of how you've built strong relationships in previous roles. Highlight your experience working with teams and stakeholders, as this will be key in ensuring a smooth application journey for brokers and customers.
â¨Emphasise Your Customer Focus
Kensington values exceptional service, so make sure to convey your passion for customer satisfaction. Share stories where you've gone above and beyond to help clients or resolve issues, showcasing your commitment to positive outcomes.
