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For Companies At a Glance
- Tasks: Manage mortgage applications from approval to completion while ensuring top-notch service.
- Company: Join a dynamic team at Kensington Mortgages, fully remote and supportive.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real difference in customers' lives while developing your career in finance.
- Qualifications: Experience in administration or processing, with strong communication skills.
- Other info: Be part of a team that values integrity and customer service excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.
What you will do:
- Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
- Handle all stakeholder communication in line with company policies and service standards.
- Liaise regularly with solicitors to progress cases to completion.
- Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
- Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
- Check all applications for completeness before submitting for funds release approval.
- Assess and action all correspondence to ensure lending criteria and conditions are met.
- Maintain accurate file and data records at all times.
- Handle complaints in line with the company’s complaint handling procedures.
- Support colleagues’ pipelines during periods of absence.
- Identify opportunities to improve processes and support the delivery of system and workflow changes.
- Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.
What you will bring:
- Experience in a processing or administration environment.
- Mortgage Completions Experience.
- Financial services experience and confident telephone handling, including complaint handling.
- Strong integrity and commitment to treating customers fairly.
- Awareness of the mortgage and financial services market.
- Ability to follow policies and procedures and stay updated on any changes.
- Strong awareness of risk and the ability to manage it in day to day activities.
- Ability to use all relevant systems confidently.
- Ability to work to performance targets and service standards.
- GCSEs including English and Maths.
Ready to make a difference? If you’re passionate about providing an exceptional service and want to join a team that values your contributions we’d love to hear from you. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information: All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.
Completions Agent in Maidenhead employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Agent in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and financial services sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for Completions Agents and practice your responses. We want you to showcase your experience and how you handle stakeholder communication and complaints with confidence.
✨Tip Number 3
Show off your skills! During interviews, highlight your ability to manage a pipeline of mortgage applications and your understanding of the financial services market. Use specific examples from your past experiences to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Kensington Mortgages family!
We think you need these skills to ace Completions Agent in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Completions Agent role. Highlight your experience in processing or administration, especially in mortgage completions. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional service and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since you'll be handling stakeholder communication, make sure to demonstrate your strong communication skills in your application. Whether it's through your CV or cover letter, let us know how you keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you brush up on your mortgage completions knowledge. Understand the process from approval to completion, and be ready to discuss how you’ve managed similar pipelines in the past. This will show that you’re not just familiar with the role but also passionate about it.
✨Communication is Key
Since you'll be handling stakeholder communication, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with solicitors or other teams. This will demonstrate your ability to keep everyone in the loop and maintain strong relationships.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've handled complaints or tricky situations in previous roles. Highlight your commitment to treating customers fairly and how you’ve turned challenges into opportunities for improvement. This will resonate well with their focus on service standards.
✨Stay Organised and Detail-Oriented
Since accuracy is crucial in this role, come prepared with examples of how you maintain accurate records and manage your workload effectively. Discuss any systems or tools you’ve used to stay organised, as this will show you can handle the demands of the job.
