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For Companies At a Glance
- Tasks: Deliver exceptional service while supporting brokers with product and policy queries.
- Company: Join Kensington Mortgages, a company that values its people and fosters growth.
- Benefits: Flexible working culture, personal development opportunities, and a supportive environment.
- Why this job: Make a real difference in customers' lives while building strong relationships.
- Qualifications: Experience in sales or admin roles; mortgage knowledge is a bonus.
- Other info: Diverse workplace where everyone feels valued and empowered.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you passionate about delivering exceptional service while supporting brokers with product and policy queries? Do you thrive in a fast‑paced, customer‑focused environment? If so, Kensington Mortgages wants to hear from you!
We’re looking for a New Business Consultant to join our growing team and play a vital role in handling inbound enquiries, building strong intermediary relationships, and ensuring a smooth, quality‑driven application journey for our brokers and customers.
What You’ll Be DoingIn this role, you will:
- Manage inbound calls from brokers, solicitors, and applicants—delivering first‑class service within agreed SLAs.
- Support brokers with criteria, policy and pre‑submission queries, helping convert enquiries into high‑quality applications.
- Build strong relationships with the Field Sales team and Underwriters to streamline processes and elevate service.
- Ensure applications, valuations, and correspondence meet product and policy requirements.
- Handle complaints in line with our procedures and always act fairly, professionally, and with customer outcomes front of mind.
- Uphold regulatory standards, including Financial Crime prevention and the correct handling of Vulnerable Customers.
- Experience managing high volumes of inbound calls in a sales or operational setting.
- Strong administrative or processing background.
- Financial Services experience (mortgage expertise is a big plus!).
- Solid understanding of the mortgage market and Kensington’s product range.
- Confidence using multiple systems and working to key SLAs and performance targets.
- Strong product, criteria, and competitor awareness.
- A commercially aware mindset with the ability to support internal and external stakeholders effectively.
- Experience in sales, operations, or admin‑based roles.
At Kensington, our people are the heart of our success. We’re proud to offer:
- A supportive and flexible working culture.
- Opportunities for personal and professional growth.
- A workplace where everyone feels valued, respected and empowered.
We celebrate diversity in all its forms and are committed to building a workplace where everyone can thrive.
Ready to Make a Difference? If you’re enthusiastic about delivering exceptional service and want to join a team that genuinely values your contribution… We’d love to hear from you! Apply today and become part of the Kensington Mortgages family, helping us continue to make a positive impact on our customers’ lives.
Intermediary Relationship Specialist employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intermediary Relationship Specialist
✨Tip Number 1
Get to know Kensington Mortgages inside out! Familiarise yourself with their products and policies so you can chat confidently during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, try role-playing with a friend or family member. This will help you get comfortable with managing queries and delivering top-notch service under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Kensington Mortgages family and making a real difference.
We think you need these skills to ace Intermediary Relationship Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing inbound calls and supporting brokers. We want to see how your skills align with the role of an Intermediary Relationship Specialist!
Showcase Your Customer Service Skills: Since this role is all about delivering exceptional service, don’t forget to include examples of how you've gone above and beyond for customers in your previous roles. We love seeing that passion for service!
Highlight Relevant Experience: If you’ve got any financial services or mortgage expertise, make it shine! We’re looking for candidates who understand the mortgage market, so be sure to mention any relevant experience you have.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Kensington Mortgages!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Before the interview, brush up on Kensington Mortgages' products and policies. Familiarise yourself with common queries brokers might have and think about how you would address them. This will show your enthusiasm and readiness to support brokers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. Highlight how you managed complaints or tricky queries, as this role is all about building strong relationships and ensuring a smooth application journey.
✨Demonstrate Your Team Spirit
Since collaboration with the Field Sales team and Underwriters is key, be ready to discuss how you've worked successfully in teams before. Share specific instances where your teamwork led to improved processes or outcomes, showing that you can elevate service together.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple systems. Think through potential situations you might face in the role and how you would approach them, keeping customer outcomes at the forefront of your mind.