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For Companies At a Glance
- Tasks: Manage mortgage applications from approval to completion while ensuring top-notch service.
- Company: Join a dynamic team at Kensington Mortgages, fully remote with a supportive culture.
- Benefits: Enjoy a competitive salary and the flexibility of remote work.
- Why this job: Make a real difference in customers' lives while developing your career in financial services.
- Qualifications: Experience in processing or administration, with strong communication skills.
- Other info: Be part of a team that values your contributions and offers growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.
What you will do:
- Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
- Handle all stakeholder communication in line with company policies and service standards.
- Liaise regularly with solicitors to progress cases to completion.
- Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
- Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
- Check all applications for completeness before submitting for funds release approval.
- Assess and action all correspondence to ensure lending criteria and conditions are met.
- Maintain accurate file and data records at all times.
- Handle complaints in line with the company's complaint handling procedures.
- Support colleagues' pipelines during periods of absence.
- Identify opportunities to improve processes and support the delivery of system and workflow changes.
- Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.
What you will bring:
- Experience in a processing or administration environment.
- Mortgage Completions Experience.
- Financial services experience and confident telephone handling, including complaint handling.
- Strong integrity and commitment to treating customers fairly.
- Awareness of the mortgage and financial services market.
- Ability to follow policies and procedures and stay updated on any changes.
- Strong awareness of risk and the ability to manage it in day to day activities.
- Ability to use all relevant systems confidently.
- Ability to work to performance targets and service standards.
- GCSEs including English and Maths.
Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information: All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.
Completions Agent - Marlow, sl71yl in Hungerford employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Agent - Marlow, sl71yl in Hungerford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with the Completions Agent role. Practise common interview questions to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Kensington Mortgages family.
We think you need these skills to ace Completions Agent - Marlow, sl71yl in Hungerford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Completions Agent role. Highlight your experience in processing or administration, especially in mortgage completions, to show us you’re the right fit!
Showcase Your Communication Skills: Since you'll be handling stakeholder communication, it’s crucial to demonstrate your strong communication skills in your application. Use clear and concise language to reflect how you would interact with clients and colleagues.
Highlight Relevant Experience: Don’t forget to mention any financial services experience you have, particularly in complaint handling. This will help us see how you can contribute to maintaining our high service standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you brush up on your mortgage completions knowledge. Understand the process from approval to completion, and be ready to discuss how you've managed similar pipelines in the past. This will show that you're not just familiar with the role but also passionate about it.
✨Communication is Key
Since you'll be handling stakeholder communication, practice articulating your thoughts clearly. Think of examples where you've effectively communicated with different parties, like solicitors or sales teams, to keep everyone in the loop. This will demonstrate your ability to manage relationships professionally.
✨Show Your Problem-Solving Skills
Prepare to discuss how you've handled complaints or tricky situations in previous roles. Highlight your approach to resolving issues while maintaining a high standard of service. This will showcase your integrity and commitment to treating customers fairly, which is crucial for this position.
✨Be Ready to Adapt
The financial services market can change rapidly, so be prepared to talk about how you stay updated on industry trends and policies. Share any experiences where you've had to adapt to new processes or systems, as this will illustrate your flexibility and willingness to improve.