New Business Consultant - Marlow, sl71yl in Hannington

We are looking for a New Business Consultant to join our growing team and play a key role in supporting brokers with any enquiries about policy and criteria.

Key Accountabilities

• Manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties.
• Adhere to the service standards as set out in the Policy & Procedures Manual.
• Handle all communication from stakeholders in accordance with the Policy & Procedures Manual.
• Act fairly and reasonably in all dealings with intermediaries, solicitors, and valuers.
• Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate.
• Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective.
• Provide pre-application submission support to brokers using Kensington's online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions.
• Manage the receipt of mortgage application and administration fees.
• Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times.
• Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product.
• Action all correspondence in accordance with the Policy & Procedures Manual.
• Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary.
• Deliver good customer outcomes and treat customers fairly, ensuring compliance with the Prevention of Financial Crime policies.
• Ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy.

Experience, Knowledge, Skills

• Regulatory Knowledge as applicable to role.
• Solid awareness of the mortgage market and Kensington's product range.
• Adhere to the policy & procedures keeping up to date with any amendments.
• Be aware and accountable for the mitigation of risk in the day-to-day performance of your role.
• Ability to competently use all the systems relevant to the role.
• Ensure key business targets and performance indicators are achieved.
• Demonstrates knowledge of main competitors and their service levels/key products and criteria.
• Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products.
• Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries.
• Can display an informed knowledge of market conditions and regulation issues when holding conversations with internal and external customers.

Qualifications

• Experience of handling large volumes of incoming calls in a sales/operational environment.
• Experience in a processing of administration environment.
• Financial Services experience.
• Mortgage experience.

Why Join Us

At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development, and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued, and understood.