At a Glance
- Tasks: Manage inbound sales communications and provide exceptional service to brokers.
- Company: Join Kensington Mortgages, a supportive and inclusive workplace.
- Benefits: Flexible work environment, personal growth opportunities, and a healthy work-life balance.
- Other info: Great career development opportunities in a dynamic and collaborative setting.
- Why this job: Be part of a team that values diversity and makes a real impact in the mortgage industry.
- Qualifications: Experience in handling calls and knowledge of the mortgage market is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a New Business Consultant to join our growing team and play a key role in supporting brokers with any enquiries about policy and criteria.
Key Accountabilities
- Manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties.
- Adhere to the service standards as set out in the Policy & Procedures Manual.
- Handle all communication from stakeholders in accordance with the Policy & Procedures Manual.
- Act fairly and reasonably in all dealings with intermediaries, solicitors, and valuers.
- Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate.
- Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective.
- Provide pre-application submission support to brokers using Kensington's online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions.
- Manage the receipt of mortgage application and administration fees.
- Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times.
- Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product.
- Action all correspondence in accordance with the Policy & Procedures Manual.
- Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary.
- Deliver good customer outcomes and treat customers fairly, ensuring compliance with the Prevention of Financial Crime policies.
- Ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy.
Experience, Knowledge, Skills
- Regulatory Knowledge as applicable to role.
- Solid awareness of the mortgage market and Kensington's product range.
- Adhere to the policy & procedures keeping up to date with any amendments.
- Be aware and accountable for the mitigation of risk in the day-to-day performance of your role.
- Ability to competently use all the systems relevant to the role.
- Ensure key business targets and performance indicators are achieved.
- Demonstrates knowledge of main competitors and their service levels/key products and criteria.
- Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products.
- Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries.
- Can display an informed knowledge of market conditions and regulation issues when holding conversations with internal and external customers.
Qualifications
- Experience of handling large volumes of incoming calls in a sales/operational environment.
- Experience in a processing of administration environment.
- Financial Services experience.
- Mortgage experience.
Why Join Us
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development, and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued, and understood.
New Business Consultant - Marlow, sl71yl in Hannington employer: Kensington Mortgages
At Kensington Mortgages, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment in Marlow that prioritises personal growth and professional development. Our inclusive culture fosters diversity and ensures every employee feels valued, while our commitment to work-life balance allows you to thrive both personally and professionally. Join us as a New Business Consultant and be part of a team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Consultant - Marlow, sl71yl in Hannington
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Kensington Mortgages. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace New Business Consultant - Marlow, sl71yl in Hannington
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Kensington Mortgages.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Kensington Mortgages's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Kensington Mortgages
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Kensington Mortgages.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Kensington Mortgages will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Kensington Mortgages employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
