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- Tasks: Provide exceptional customer service and support to clients with mortgage inquiries.
- Company: Join Kensington Mortgages, a leader in specialist mortgage solutions for over 25 years.
- Benefits: Enjoy 25 days holiday and a fantastic range of benefits.
- Why this job: Make a difference by helping people secure mortgages when others can't.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Remote work opportunity with a supportive team environment.
The predicted salary is between 24000 - 28000 £ per year.
We are hiring for a Customer Service Agent position.
Location: Remote (UK residents only)
Start Date: 18th May 2026
Working Hours: Monday to Friday, 09:00 - 17:30
Salary: £26,000 per annum
Benefits: 25 days holiday plus a fantastic range of benefits
About Kensington Mortgages:
For over 25 years, Kensington Mortgages has been a leader in specialist mortgage solutions. We are committed to helping people secure mortgages when traditional lenders say no - that’s the Kensington Difference.
Customer Service Agent - Marlow, SL7 1YL in Hampshire employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Marlow, SL7 1YL in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kensington Mortgages on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle tough situations with grace and professionalism, just like Kensington does!
✨Tip Number 3
Research Kensington Mortgages thoroughly. Knowing their values and mission will help us align our answers during the interview and demonstrate that we’re a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress easily!
We think you need these skills to ace Customer Service Agent - Marlow, SL7 1YL in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Agent role. Highlight any relevant experience and skills that match what we're looking for, like communication and problem-solving abilities.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team at Kensington Mortgages.
Showcase Your Skills: Don’t forget to showcase your skills in your application. If you've got experience with customer service software or handling difficult situations, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with us!
How to prepare for a job interview at Kensington Mortgages
✨Know the Company Inside Out
Before your interview, take some time to research Kensington Mortgages. Understand their mission, values, and what sets them apart in the mortgage industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
As a Customer Service Agent, you'll likely face various customer scenarios. Think about how you would handle difficult customers or resolve complaints. Practising these responses can give you confidence and demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Effective communication is key in customer service. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to illustrate how you've successfully communicated with customers or resolved issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the company.