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For Companies At a Glance
- Tasks: Manage mortgage applications from approval to completion while ensuring excellent service.
- Company: Join a dynamic team at Kensington Mortgages, committed to making a positive impact.
- Benefits: Enjoy competitive salary, fully remote work, and comprehensive training.
- Why this job: Be part of a supportive team that values your contributions and helps customers succeed.
- Qualifications: Experience in processing or administration, with strong communication skills.
- Other info: Opportunity for career growth in a fast-paced financial services environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.
What you will do:
- Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
- Handle all stakeholder communication in line with company policies and service standards.
- Liaise regularly with solicitors to progress cases to completion.
- Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
- Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
- Check all applications for completeness before submitting for funds release approval.
- Assess and action all correspondence to ensure lending criteria and conditions are met.
- Maintain accurate file and data records at all times.
- Handle complaints in line with the company's complaint handling procedures.
- Support colleagues' pipelines during periods of absence.
- Identify opportunities to improve processes and support the delivery of system and workflow changes.
- Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.
What you will bring:
- Experience in a processing or administration environment.
- Mortgage Completions Experience.
- Financial services experience and confident telephone handling, including complaint handling.
- Strong integrity and commitment to treating customers fairly.
- Awareness of the mortgage and financial services market.
- Ability to follow policies and procedures and stay updated on any changes.
- Strong awareness of risk and the ability to manage it in day to day activities.
- Ability to use all relevant systems confidently.
- Ability to work to performance targets and service standards.
- GCSEs including English and Maths.
Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information: All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.
Completions Agent - Marlow, sl71yl in Hampshire employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Agent - Marlow, sl71yl in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to mortgage completions. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've managed pipelines or handled complaints effectively. This will demonstrate your experience and commitment to delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Kensington Mortgages. Don’t miss out!
We think you need these skills to ace Completions Agent - Marlow, sl71yl in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Completions Agent role. Highlight your experience in processing or administration, especially in mortgage completions, to show us you’re the right fit!
Showcase Your Communication Skills: Since you'll be handling stakeholder communication, it’s crucial to demonstrate your strong communication skills in your application. Use clear and concise language to reflect how you can keep everyone updated throughout the completion journey.
Highlight Your Problem-Solving Abilities: We love candidates who can identify opportunities for improvement! In your application, mention any past experiences where you’ve successfully improved processes or handled complaints effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Kensington Mortgages family.
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you brush up on your mortgage completions knowledge. Understand the process from approval to completion, and be ready to discuss how you would manage a pipeline of applications. This shows you're not just interested in the role but also knowledgeable about it.
✨Communication is Key
Since you'll be handling stakeholder communication, practice articulating your thoughts clearly. Think about how you would explain complex information simply and effectively. You might even want to prepare examples of how you've successfully communicated in past roles.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've handled complaints or tricky situations in the past. Think of specific examples where you acted fairly and professionally, and how you resolved issues while keeping customer satisfaction in mind.
✨Demonstrate Team Spirit
This role involves liaising with various teams, so highlight your ability to build strong working relationships. Share experiences where you collaborated with others to improve service or quality, showing that you're a team player who can support colleagues when needed.