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For Companies At a Glance
- Tasks: Manage mortgage applications and ensure smooth completion processes.
- Company: Join a dynamic team at Kensington Mortgages, fully remote!
- Benefits: Competitive salary, flexible work environment, and career growth opportunities.
- Why this job: Make a real impact in people's lives by helping them secure their homes.
- Qualifications: Experience in processing or administration, with strong communication skills.
- Other info: Be part of a supportive team that values your contributions.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.
What you will do:
- Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
- Handle all stakeholder communication in line with company policies and service standards.
- Liaise regularly with solicitors to progress cases to completion.
- Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
- Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
- Check all applications for completeness before submitting for funds release approval.
- Assess and action all correspondence to ensure lending criteria and conditions are met.
- Maintain accurate file and data records at all times.
- Handle complaints in line with the company's complaint handling procedures.
- Support colleagues' pipelines during periods of absence.
- Identify opportunities to improve processes and support the delivery of system and workflow changes.
- Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.
What you will bring:
- Experience in a processing or administration environment.
- Mortgage Completions Experience.
- Financial services experience and confident telephone handling, including complaint handling.
- Strong integrity and commitment to treating customers fairly.
- Awareness of the mortgage and financial services market.
- Ability to follow policies and procedures and stay updated on any changes.
- Strong awareness of risk and the ability to manage it in day to day activities.
- Ability to use all relevant systems confidently.
- Ability to work to performance targets and service standards.
- GCSEs including English and Maths.
Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information: All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.
Completions Agent - Marlow, sl71yl in Greenhill employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Agent - Marlow, sl71yl in Greenhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend virtual events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your experience aligns with what they’re looking for, especially in mortgage completions. Practice common interview questions to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Completions Agent - Marlow, sl71yl in Greenhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in processing or administration, especially in mortgage completions. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about providing exceptional service and how you can contribute to our team. Keep it friendly and professional.
Showcase Your Communication Skills: Since you'll be handling stakeholder communication, it's important to demonstrate your strong communication skills in your application. Use clear and concise language to show us you can keep everyone updated!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you brush up on your mortgage completions knowledge. Understand the process from approval to completion, and be ready to discuss how you’ve managed similar pipelines in the past. This will show that you’re not just familiar with the role but also passionate about it.
✨Communication is Key
Since you'll be handling stakeholder communication, practice articulating your thoughts clearly. Think of examples where you've effectively communicated with solicitors or other teams. This will demonstrate your ability to keep everyone in the loop and maintain strong relationships.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've handled complaints or tricky situations in previous roles. Highlight your approach to resolving issues while maintaining a high standard of service. This will reflect your commitment to treating customers fairly and your integrity in the workplace.
✨Stay Updated on Policies
Familiarise yourself with the latest policies and procedures in the financial services sector. During the interview, mention any recent changes you've learned about and how you would apply them in your role. This shows that you’re proactive and dedicated to staying informed.