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For Companies At a Glance
- Tasks: Manage mortgage applications and ensure smooth completion processes.
- Company: Join a dynamic team at Kensington Mortgages, fully remote!
- Benefits: Competitive salary, flexible work environment, and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in processing or administration, with strong communication skills.
- Other info: Be part of a supportive team that values your contributions.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.
What you will do:
- Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
- Handle all stakeholder communication in line with company policies and service standards.
- Liaise regularly with solicitors to progress cases to completion.
- Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
- Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
- Check all applications for completeness before submitting for funds release approval.
- Assess and action all correspondence to ensure lending criteria and conditions are met.
- Maintain accurate file and data records at all times.
- Handle complaints in line with the company's complaint handling procedures.
- Support colleagues' pipelines during periods of absence.
- Identify opportunities to improve processes and support the delivery of system and workflow changes.
- Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.
What you will bring:
- Experience in a processing or administration environment.
- Mortgage Completions Experience.
- Financial services experience and confident telephone handling, including complaint handling.
- Strong integrity and commitment to treating customers fairly.
- Awareness of the mortgage and financial services market.
- Ability to follow policies and procedures and stay updated on any changes.
- Strong awareness of risk and the ability to manage it in day to day activities.
- Ability to use all relevant systems confidently.
- Ability to work to performance targets and service standards.
- GCSEs including English and Maths.
Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information: All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.
Completions Agent in England employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Agent in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend virtual events. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to mortgage completions. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Completions Agent in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in processing or administration, especially in mortgage completions. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since you'll be handling stakeholder communication, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you brush up on your mortgage completions knowledge. Understand the process from approval to completion, and be ready to discuss how you've handled similar situations in the past. This will show that you're not just familiar with the role but also passionate about it.
✨Communication is Key
Since you'll be liaising with various stakeholders, practice clear and concise communication. Think of examples where you've successfully managed stakeholder expectations or resolved complaints. This will demonstrate your ability to handle the role's demands effectively.
✨Show Your Team Spirit
Highlight your experience working collaboratively with teams, especially in a financial services environment. Be prepared to share instances where you've supported colleagues or improved processes, as this aligns perfectly with the company's values.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and integrity. Prepare for scenarios related to handling complaints or managing risks. Practising these responses will help you feel more confident and articulate during the interview.
