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For Companies At a Glance
- Tasks: Manage mortgage applications from approval to completion while ensuring excellent service.
- Company: Join a dynamic team at Kensington Mortgages, committed to making a positive impact.
- Benefits: Enjoy competitive salary, fully remote work, and comprehensive training.
- Why this job: Be part of a supportive team that values your contributions and growth.
- Qualifications: Experience in processing or administration, with strong communication skills.
- Other info: Opportunity for career development in a fast-paced financial services environment.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.
What you will do:
- Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
- Handle all stakeholder communication in line with company policies and service standards.
- Liaise regularly with solicitors to progress cases to completion.
- Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
- Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
- Check all applications for completeness before submitting for funds release approval.
- Assess and action all correspondence to ensure lending criteria and conditions are met.
- Maintain accurate file and data records at all times.
- Handle complaints in line with the company's complaint handling procedures.
- Support colleagues' pipelines during periods of absence.
- Identify opportunities to improve processes and support the delivery of system and workflow changes.
- Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.
What you will bring:
- Experience in a processing or administration environment.
- Mortgage Completions Experience.
- Financial services experience and confident telephone handling, including complaint handling.
- Strong integrity and commitment to treating customers fairly.
- Awareness of the mortgage and financial services market.
- Ability to follow policies and procedures and stay updated on any changes.
- Strong awareness of risk and the ability to manage it in day to day activities.
- Ability to use all relevant systems confidently.
- Ability to work to performance targets and service standards.
- GCSEs including English and Maths.
Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information: All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Start Date: Monday 11th May - Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.
Completions Agent - Marlow, sl71yl in Bedford employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Agent - Marlow, sl71yl in Bedford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kensington Mortgages. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Completions Agent. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! As a Completions Agent, you'll be liaising with various stakeholders. During your interview, highlight examples of how you've effectively communicated in past roles, especially when handling complaints or complex situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Completions Agent - Marlow, sl71yl in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Completions Agent role. Highlight your experience in processing or administration, especially in mortgage completions, to show us you’re the right fit!
Showcase Your Communication Skills: Since you'll be handling stakeholder communication, it’s crucial to demonstrate your strong communication skills. Use examples from your past experiences where you’ve effectively communicated with different parties.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share instances where you've identified issues and implemented solutions, especially in a financial services context. This will show us you can handle the challenges of the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you brush up on your mortgage completions knowledge. Understand the process from approval to completion, and be ready to discuss how you’ve managed similar pipelines in the past. This will show that you’re not just familiar with the role but also passionate about it.
✨Communication is Key
Since you'll be handling stakeholder communication, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with solicitors or other teams. This will demonstrate your ability to keep everyone in the loop and maintain strong relationships.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've handled complaints or tricky situations in previous roles. Highlight your approach to resolving issues while maintaining a high standard of service. This will reflect your commitment to treating customers fairly and your integrity in the workplace.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. For example, how would you handle a delay in a mortgage application? Practising these scenarios can help you think on your feet and show your understanding of the processes involved.