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- Tasks: Manage mortgage applications from approval to completion while ensuring top-notch service.
- Company: Join a dynamic team at Kensington Mortgages, committed to making a positive impact.
- Benefits: Enjoy competitive salary, fully remote work, and ongoing training opportunities.
- Why this job: Be part of a supportive team that values your contributions and career growth.
- Qualifications: Experience in processing or administration, with strong communication skills.
- Other info: Exciting opportunity to improve processes and support colleagues in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.
What you will do:
- Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
- Handle all stakeholder communication in line with company policies and service standards.
- Liaise regularly with solicitors to progress cases to completion.
- Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
- Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
- Check all applications for completeness before submitting for funds release approval.
- Assess and action all correspondence to ensure lending criteria and conditions are met.
- Maintain accurate file and data records at all times.
- Handle complaints in line with the company's complaint handling procedures.
- Support colleagues' pipelines during periods of absence.
- Identify opportunities to improve processes and support the delivery of system and workflow changes.
- Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.
What you will bring:
- Experience in a processing or administration environment.
- Mortgage Completions Experience.
- Financial services experience and confident telephone handling, including complaint handling.
- Strong integrity and commitment to treating customers fairly.
- Awareness of the mortgage and financial services market.
- Ability to follow policies and procedures and stay updated on any changes.
- Strong awareness of risk and the ability to manage it in day to day activities.
- Ability to use all relevant systems confidently.
- Ability to work to performance targets and service standards.
- GCSEs including English and Maths.
Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information:
All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.
Completions Agent - Marlow, sl71yl in Amersham employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Agent - Marlow, sl71yl in Amersham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend virtual events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with the Completions Agent role. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your passion for the role right from the start.
We think you need these skills to ace Completions Agent - Marlow, sl71yl in Amersham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Completions Agent role. Highlight your experience in processing or administration, especially in mortgage completions, to show us you’re the right fit!
Showcase Your Communication Skills: Since you'll be handling stakeholder communication, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d communicate with clients and colleagues.
Highlight Relevant Experience: Don’t forget to mention any financial services experience you have, particularly in complaint handling. This will help us see how you can manage cases efficiently and maintain high service standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you brush up on your mortgage completions knowledge. Understand the process from approval to completion, and be ready to discuss how you’ve managed similar pipelines in the past. This will show that you’re not just familiar with the role but also passionate about it.
✨Communication is Key
Since you'll be handling stakeholder communication, practice articulating your thoughts clearly. Think of examples where you've effectively communicated with solicitors or other teams. This will demonstrate your ability to keep everyone in the loop and manage expectations.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've handled complaints or tricky situations in previous roles. Highlight your approach to resolving issues while maintaining a high standard of service. This will reflect your commitment to treating customers fairly and your integrity in the financial services sector.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for managing applications, or how they handle process improvements. This shows your interest in the role and helps you gauge if it's the right fit for you.