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- Tasks: Lead and inspire a team of Underwriters to deliver exceptional service and quality.
- Company: Kensington Mortgages, a supportive and inclusive workplace.
- Benefits: Competitive salary, 25 days holiday, and a range of fantastic benefits.
- Why this job: Make a real impact by developing your team in a fast-paced environment.
- Qualifications: Experience in mortgage underwriting and strong leadership skills required.
- Other info: Flexible work environment with a focus on personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote UK residents only
Working Hours: Monday to Friday, 09:30
Salary: Competitive
Benefits: 25 days holiday plus a fantastic range of benefits
Are you an experienced mortgage underwriting leader who thrives in a fast paced, customer focused environment? We are looking for a proactive and inspiring Underwriting Team Manager to lead, motivate and develop a team of Underwriters, ensuring outstanding service delivery and high quality decision making.
About the Role
As an Underwriting Team Manager, you will oversee the smooth and accurate processing of mortgage applications from submission through to completion. You will drive performance, champion quality, support continuous improvement, and ensure regulatory standards are met at every stage. This is a people centric leadership role where your ability to coach, develop and engage your team will be key to our operational success.
What You Will Be Doing:
- Leading, coaching and developing a team of up to 10 Underwriters to achieve service, quality and productivity targets
- Ensuring high levels of service excellence and acting as an escalation point for complex cases
- Overseeing underwriting quality and ensuring work adheres to policy, procedures and mandate guidelines
- Managing workflow, capacity planning and team performance
- Working closely with Credit Risk, third party partners, valuers and internal stakeholders
- Monitoring risk, compliance and financial crime controls
- Conducting audits, sample reviews and quality checks to continually enhance performance
- Supporting process improvements and contributing to departmental development projects
What We Are Looking For:
- Proven experience leading underwriting teams within a mortgage environment
- Strong underwriting background with a good understanding of residential and Buy to Let processes
- Excellent people management, coaching and development skills
- Confident decision maker with the ability to assess risk and maintain quality
- Experience handling customer or broker escalations and complaints
- Strong analytical skills and ability to interpret MI
- Knowledge of regulatory and financial crime requirements
- CeMAP/CeRCC preferable, or willingness to study
Why Join Us
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive. At Kensington Mortgages, our people are our greatest asset.
Underwriting Team Manager employer: Kensington Mortgage Company
Contact Detail:
Kensington Mortgage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the lookout for an Underwriting Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills and underwriting knowledge. Think about real-life examples where you've led a team to success or handled complex cases. This will help you stand out as the proactive and inspiring leader they're looking for!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Kensington Mortgages, where we truly value personal growth and a supportive work environment. Tailor your approach to show how you fit into our culture!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Underwriting Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Underwriting Team Manager role. Highlight your experience in leading underwriting teams and any specific achievements that showcase your ability to drive performance and quality.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how your skills align with our values at Kensington Mortgages. Don’t forget to mention your experience in a fast-paced, customer-focused environment.
Showcase Your Leadership Skills: In your application, emphasise your people management and coaching abilities. We want to see how you’ve motivated teams in the past and how you plan to engage and develop your future team of Underwriters.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Kensington Mortgage Company
✨Know Your Stuff
Make sure you brush up on your mortgage underwriting knowledge. Understand the residential and Buy to Let processes inside out, as well as any recent changes in regulations. This will not only help you answer questions confidently but also show that you're proactive and engaged with the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you motivated your team or improved performance. This is a people-centric role, so demonstrating your coaching and development skills will be key.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving abilities. Prepare by thinking through potential complex cases you might encounter and how you would handle them. This will highlight your analytical skills and ability to maintain quality under pressure.
✨Emphasise Your Customer Focus
Since this role is customer-focused, be ready to discuss how you've handled escalations and complaints in the past. Share specific examples that demonstrate your commitment to service excellence and how you ensure customer satisfaction while adhering to regulatory standards.