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- Tasks: Build relationships with mortgage intermediaries through calls and support their sales efforts.
- Company: Kensington Mortgages values employees and fosters a supportive, inclusive work environment.
- Benefits: Enjoy remote work flexibility, professional development opportunities, and a healthy work-life balance.
- Why this job: Join a dynamic team making a positive impact in the mortgage industry while growing your skills.
- Qualifications: No specific experience required; just bring your passion for customer service and relationship building.
- Other info: We celebrate diversity and are committed to creating a neurodiversity-friendly workplace.
Job Description
Location – Remote
Hours – Monday – Friday 09:00-17:30
Are you a dynamic and driven individual with a passion for building successful relationships? Join our team at Kensington as a Telephone Business Development Manager and make a significant impact in the mortgage industry!
About the Role:
As a Business Development Manager at Kensington, you will focus on building and developing successful relationships with mortgage intermediaries through inbound and outbound telephone activity. You will work alongside a field-based Business Development Manager to ensure that mortgage intermediaries receive the best possible sales support, in relation to Kensington's products and criteria and how they meet the needs of potential customers.
Key Responsibilities:
- Customer and Relationship Management: Be the first point of contact for mortgage intermediaries, providing excellent broker sales support and managing inbound call volumes within agreed service levels. Develop relationships through dynamic questioning techniques and effective cross-selling of Kensington's offerings.
- Pre-Application Support: Provide pre-application submission support to brokers using Kensington's online portal, assisting with technical issues and reviewing declined/referred applications to convert them into quality submissions.
- Outbound Calling Plan: Collaborate with the field-based Business Development Manager to devise a structured outbound calling plan in line with account segmentation.
- Exhibitions and Events: Attend external exhibitions and events to enhance Kensington's presence in the broker community.
- Process Management: Work with the field-based Business Development Manager to segment relevant databases and maximize contact strategy within field, BDU, or campaign teams
- Risk and Compliance Management: Ensure responsibilities regarding Treating Customers Fairly, Prevention of Financial Crime, and adherence to company policies are carried out effectively.
Experience, Knowledge, and Skills:
- Competitor Awareness: Demonstrate knowledge of main competitors and their service levels/key products and criteria.
- Product Knowledge: Possess detailed knowledge of product ranges and promote key selling points.
- Criteria Knowledge: Understand lending policy and underwriting processes and apply this knowledge to new business enquiries.
- Commercial Awareness: Display informed knowledge of market conditions and regulatory issues when conversing with internal and external customers.
- Regulatory Knowledge: Act with integrity at all times and promote good customer outcomes through structured broker support.
Why Join Kensington Mortgages
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive
Ready to make a difference?
If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you!
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Telephone Business Development Manager employer: Kensington Mortgage Company
Contact Detail:
Kensington Mortgage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Business Development Manager
✨Tip Number 1
Familiarise yourself with the mortgage industry and the specific products offered by Kensington. Understanding their offerings will help you engage more effectively with mortgage intermediaries during your calls.
✨Tip Number 2
Practice your dynamic questioning techniques. Being able to ask insightful questions will not only help you build relationships but also allow you to identify the needs of brokers more accurately.
✨Tip Number 3
Network with professionals in the mortgage sector, especially those who have experience with Kensington. This can provide you with valuable insights and tips that could give you an edge during your interviews.
✨Tip Number 4
Stay updated on market conditions and regulatory issues affecting the mortgage industry. Demonstrating your knowledge in these areas during conversations will show your commitment and understanding of the role.
We think you need these skills to ace Telephone Business Development Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Telephone Business Development Manager at Kensington. Tailor your application to highlight relevant experience in customer relationship management and sales support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved outbound calling, relationship building, or working with mortgage intermediaries. Use specific examples to demonstrate your skills and achievements.
Showcase Your Knowledge: Demonstrate your understanding of the mortgage industry, including competitor awareness and product knowledge. Mention any relevant qualifications or training that would make you a strong candidate for this position.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Address how your values align with Kensington's commitment to diversity and customer service excellence.
How to prepare for a job interview at Kensington Mortgage Company
✨Know Your Products Inside Out
Familiarise yourself with Kensington's product range and key selling points. Being able to discuss these confidently will show your preparedness and understanding of the role.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Use dynamic questioning techniques to showcase your ability to engage with mortgage intermediaries effectively.
✨Understand the Market Landscape
Research the mortgage industry, including competitors and current market conditions. This knowledge will help you demonstrate commercial awareness during the interview.
✨Showcase Your Compliance Knowledge
Be ready to discuss how you would ensure compliance with regulations like Treating Customers Fairly. Highlight any relevant experience you have in risk and compliance management.