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- Tasks: Manage inbound sales communications and provide exceptional service to brokers and clients.
- Company: Join Kensington Mortgages, a supportive and inclusive workplace.
- Benefits: Flexible remote work, personal growth opportunities, and a healthy work-life balance.
- Why this job: Be part of a dynamic team making a real impact in the mortgage industry.
- Qualifications: Experience in sales communication and knowledge of the mortgage market is essential.
- Other info: Diverse culture that values every individual's unique contributions.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote
Department: Sales
Hours: Monday – Friday 09:00-17:30
Overall Purpose of Job
Are you experienced in managing inbound Sales communications and product enquiries whilst delivering an exceptional service? We are looking for a New Business Consultant to join our growing team and play a key role in supporting brokers with any enquiries about policy and criteria.
Key Accountabilities
- To manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties.
- Adhere to the service standards as set out in the Policy & Procedures Manual.
- Handle all communication from stakeholders in accordance with Policy & Procedures Manual.
- Act fairly and reasonably in all dealings with intermediaries, solicitors and valuers.
- Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate.
- Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective.
- Providing pre-application submission support to brokers using Kensington's online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions.
- Manage the receipt of mortgage application and administration fees.
- Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times.
- Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product.
- Action all correspondence in accordance with the Policy & Procedures Manual.
- Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary.
- To ensure your responsibilities in acting to deliver good customer outcomes and treating customers fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Company's internal policies.
- To ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy. This includes correctly recording any vulnerabilities and processing data throughout the application journey.
Experience, Knowledge, Skills
- Regulatory Knowledge as applicable to role.
- Solid awareness of the mortgage market and Kensington's product range.
- Adhere to the policy & procedures keeping up to date with any amendments.
- Be aware and accountable for the mitigation of risk in the day-to-day performance of your role.
- Complaints are to be handled in accordance with the procedures.
- Ability to competently use all the systems relevant to the role.
- Ensure key business targets and performance indicators are achieved.
- Demonstrates knowledge of main competitors and their service levels/key products and criteria.
- Product Knowledge – Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products.
- Criteria Knowledge – Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries.
- Commercial Awareness – Can display an informed knowledge of market conditions and regulation issues when holding conversations with internal and external customers.
Qualifications
- Experience of handling large volumes of incoming calls in a sales/operational environment.
- Experience in a processing of administration environment.
- Financial Services experience.
- Mortgage experience.
Why Join Us
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued, and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
New Business Consultant employer: Kensington Mortgage Company
Contact Detail:
Kensington Mortgage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Consultant
✨Tip Number 1
Get to know the company inside out! Research Kensington Mortgages, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound calls, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a world of difference during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Kensington Mortgages.
We think you need these skills to ace New Business Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the New Business Consultant role. Highlight your experience in managing inbound sales communications and how you can deliver exceptional service, just like we do at StudySmarter.
Showcase Relevant Experience: When detailing your work history, focus on your experience in the financial services or mortgage sector. We want to see how you've handled similar responsibilities and what you've achieved in those roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Kensington Mortgage Company
✨Know Your Stuff
Make sure you brush up on your knowledge of the mortgage market and Kensington's product range. Being able to discuss specific products and their key selling points will show that you're not just interested in the role, but that you understand it too.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means responding thoughtfully to questions and showing that you can handle inbound communications effectively. It’s all about making the interviewer feel heard and understood.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you managed complaints or difficult situations, as this is crucial for a New Business Consultant role.
✨Build Rapport
Remember, this role involves enhancing relationships with brokers and intermediaries. Use the interview to showcase your interpersonal skills. A friendly, approachable attitude can go a long way in making a positive impression.