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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and drive operational excellence.
- Company: Join Kensington Mortgages, a leader in specialist mortgage solutions.
- Benefits: Inclusive work environment, personal growth opportunities, and a culture that celebrates diversity.
- Why this job: Make a real difference in people's lives by helping them access the mortgages they deserve.
- Qualifications: Experience in team management and strong analytical skills required.
- Other info: Be part of a supportive team with a commitment to innovation and integrity.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Location: Remote
Type: Full-time, Permanent
Start Date: Monday, 19 January 2026
Are you an experienced leader with a passion for operational excellence and delivering outstanding service? We’re looking for a dynamic Completions Team Manager to join our Lending department.
Overall Purpose of Job
To manage teams effectively and ensure that a consistent level of service is provided to our clients and customers. Responsible for balancing resource levels in order to maintain work within service level agreements and implement strategic change to achieve operational excellence. To drive delivery of efficiency objectives across Completions.
What you’ll do:
- Lead and inspire a team to deliver high-quality service in line with service level agreements.
- Develop and implement plans to achieve key performance indicators and business objectives.
- Manage individual and team performance, including absence management, one-to-ones, performance reviews, and disciplinary processes.
- Coach, train, and develop team members to maximise their potential and support succession planning.
- Ensure effective communication of business updates and foster a culture of high performance, motivation, and engagement.
- Build strong client relationships and participate in operational review meetings.
- Identify and resolve risk incidents, manage risk controls, and drive process improvements.
- Champion company values and act as a role model for your team.
What you'll bring:
- Experience managing teams in a front or back office operation (Financial Services or regulatory environment experience is desirable).
- Proven ability to work in a target-driven, customer-focused environment.
- Strong analytical skills and experience managing KPIs to drive productivity, quality, and service.
- Excellent motivational, coaching, and mentoring skills.
- Effective time management, communication, and influencing skills.
- Resilience and adaptability in a fast-paced, challenging environment.
- Proficiency in Microsoft Office applications.
- GCSE Maths and English (grade C or above) or equivalent.
Why Kensington Mortgages?
At Kensington, we've been leading the way in specialist mortgage solutions for over 25 years. As a subsidiary of Barclays Bank UK PLC, we operate with integrity, innovation, and a commitment to making a difference.
We offer:
- A supportive and inclusive work environment
- Opportunities for personal and professional growth
- A culture that celebrates diversity and neurodiversity
- A workplace where everyone feels valued and empowered
Ready to Make a Difference?
If you're passionate about quality, compliance, and helping customers access the mortgages they deserve apply today and become part of the Kensington Mortgages family.
All offers are subject to DBS, credit, and Right to Work checks.
Mortgage Completions Team Manager employer: Kensington Mortgage Company
Contact Detail:
Kensington Mortgage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Completions Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Mortgage Completions Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Kensington Mortgages is all about integrity and innovation, so think about how your experience aligns with their mission. Be ready to share examples of how you've led teams to success in a target-driven environment.
✨Tip Number 3
Show off your coaching skills! During interviews, highlight your experience in developing team members and driving performance. Talk about specific instances where you've helped someone grow or improved team dynamics – it’ll show you’re the right fit for leading a high-performing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kensington Mortgages family. So, get that application in and let’s make a difference together!
We think you need these skills to ace Mortgage Completions Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any achievements in managing teams, as this is key for the Mortgage Completions Team Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've driven operational excellence and delivered outstanding service in previous roles.
Showcase Your Analytical Skills: Since the role involves managing KPIs and driving productivity, be sure to mention any relevant analytical skills or tools you’ve used in past positions. We love seeing how you can turn data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining the Kensington Mortgages family!
How to prepare for a job interview at Kensington Mortgage Company
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mortgage Completions Team Manager inside out. Familiarise yourself with key performance indicators and operational excellence strategies. This will help you speak confidently about how you can lead a team to meet those targets.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you inspired your team or implemented changes that improved service delivery. Be ready to discuss your coaching and mentoring style, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be prepared to talk about how you've identified and resolved issues in previous roles. Highlight your analytical skills and how you've used them to drive process improvements. This will show that you can handle risk incidents effectively and maintain high service levels.
✨Engage with Company Values
Research Kensington Mortgages and understand their values and culture. During the interview, express how your personal values align with theirs. This will demonstrate that you're not just looking for a job, but that you're genuinely interested in being part of their team and contributing to their mission.
