Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage mortgage applications from approval to completion while communicating with stakeholders.
- Company: Kensington Mortgages values employees and promotes a supportive, inclusive work culture.
- Benefits: Enjoy remote work, 25 days holiday, and a range of fantastic perks.
- Why this job: Join a team that prioritises personal growth, diversity, and a healthy work-life balance.
- Qualifications: Experience in processing or administration, with strong communication and complaint handling skills required.
- Other info: This role is remote for UK residents only and embraces neurodiversity.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote (UK residents only)
Working Hours: Monday - Friday 09:00 - 17:30
Salary: Competitive plus 25 days holiday and a fantastic range of benefits
Overall Purpose of Job
We are looking for experienced Mortgage Completions Agents to own and manage a pipeline of mortgage applications from approval to successful completion. In this role, you will ensure that all applications are managed efficiently whilst maintaining regular communication with all stakeholders. You may also assist or cover for other roles within the Lending Operations Department as required.
Key Accountabilities
- Adhere to the service standards as set out in the Policy & Procedures Manual
- Handle communication from stakeholders in compliance with the Policy & Procedures Manual
- Liaise with solicitors regarding completions regularly and fairly
- Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective
- Ensure all work completed is done so in accordance with applicable regulation, procedure, and policy whilst utilising judgement to resolve issues
- Confirm the completeness of all applications prior to funds release approval
- Manage the case pipeline according to all agreed service standards whilst managing stakeholders expectations
- Assess all correspondence to ensure lending criteria / conditions are met
- Handle any complaints in line with the Complaints Handling Procedures
- Maintain accurate file and data records
- Ensure responsibilities regarding Treating Customers Fairly and the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively
Experience, Knowledge, Skills
- Integrity and a commitment to treating customers fairly
- Adherence to policies & procedures, staying updated on any amendments
- Be aware and accountable for the mitigation of risk in the day to day performance of your role. Complaints are to be handled in accordance with the procedures
- Ability to competently use all the systems relevant to the role
- Ensure key business targets and performance indicators are achieved
- Experience in a processing or administration environment essential
- Telephone experience including complaint handling essential
- Financial Services experience essential
- Able to support and embrace change whilst adopting a positive attitude
Why Join Kensington Mortgages
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive.
Contact Detail:
Kensington Mortgage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Completions Agent
✨Tip Number 1
Familiarise yourself with the mortgage process and the specific responsibilities of a Mortgage Completions Agent. Understanding the nuances of managing a pipeline from approval to completion will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in mortgage completions. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in handling complaints and stakeholder communication. Be ready to share specific examples that demonstrate your ability to manage relationships effectively and resolve issues.
✨Tip Number 4
Showcase your adaptability and positive attitude towards change. The mortgage industry can be dynamic, so highlighting your ability to embrace new processes or regulations will resonate well with potential employers.
We think you need these skills to ace Mortgage Completions Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mortgage Completions Agent. Familiarise yourself with the key accountabilities mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in processing or administration environments, as well as any financial services experience. Be specific about your previous roles and how they relate to the requirements of this position.
Showcase Communication Skills: Since the role involves regular communication with stakeholders, highlight your strong communication skills. Provide examples of how you've effectively managed relationships in past roles, especially in handling complaints or liaising with teams.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'adherence to policies', 'treating customers fairly', and 'managing case pipelines' to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at Kensington Mortgage Company
✨Know Your Mortgage Basics
Brush up on your knowledge of mortgage processes and terminology. Understanding the key stages from application to completion will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Communication Skills
As a Mortgage Completions Agent, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed communications in previous roles, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled complaints or resolved issues in the past. Highlight your ability to think critically and act judiciously, as this is crucial for managing a pipeline of applications.
✨Emphasise Your Attention to Detail
Accuracy is key in this role. Prepare to explain how you ensure thoroughness in your work, particularly when confirming application completeness and maintaining accurate records.
