Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and drive operational excellence.
- Company: Join Kensington Mortgages, a leader in specialist mortgage solutions.
- Benefits: Inclusive work environment, personal growth opportunities, and a culture that celebrates diversity.
- Why this job: Make a real impact by helping customers access the mortgages they deserve.
- Qualifications: Experience in team management and strong analytical skills required.
- Other info: Remote position with a focus on coaching and developing talent.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We're Hiring: Completions Team Manager
Location: Remote
Type: Full-time, Permanent
Start Date: Monday, 19 January 2026
Are you an experienced leader with a passion for operational excellence and delivering outstanding service? We're looking for a dynamic Completions Team Manager to join our Lending department.
Overall Purpose of Job
To manage teams effectively and ensure that a consistent level of service is provided to our clients and customers. Responsible for balancing resource levels in order to maintain work within service level agreements and implement strategic change to achieve operational excellence. To drive delivery of efficiency objectives across Completions.
What you'll do:
- Lead and inspire a team to deliver high-quality service in line with service level agreements.
- Develop and implement plans to achieve key performance indicators and business objectives.
- Manage individual and team performance, including absence management, one-to-ones, performance reviews, and disciplinary processes.
- Coach, train, and develop team members to maximise their potential and support succession planning.
- Ensure effective communication of business updates and foster a culture of high performance, motivation, and engagement.
- Build strong client relationships and participate in operational review meetings.
- Identify and resolve risk incidents, manage risk controls, and drive process improvements.
- Champion company values and act as a role model for your team.
What you'll bring:
- Experience managing teams in a front or back office operation (Financial Services or regulatory environment experience is desirable).
- Proven ability to work in a target-driven, customer-focused environment.
- Strong analytical skills and experience managing KPIs to drive productivity, quality, and service.
- Excellent motivational, coaching, and mentoring skills.
- Effective time management, communication, and influencing skills.
- Resilience and adaptability in a fast-paced, challenging environment.
- Proficiency in Microsoft Office applications.
- GCSE Maths and English (grade C or above) or equivalent.
Why Kensington Mortgages?
At Kensington, we've been leading the way in specialist mortgage solutions for over 25 years. As a subsidiary of Barclays Bank UK PLC, we operate with integrity, innovation, and a commitment to making a difference.
We offer:
- A supportive and inclusive work environment
- Opportunities for personal and professional growth
- A culture that celebrates diversity and neurodiversity
- A workplace where everyone feels valued and empowered
Ready to Make a Difference?
If you're passionate about quality, compliance, and helping customers access the mortgages they deserve apply today and become part of the Kensington Mortgages family.
All offers are subject to DBS, credit, and Right to Work checks.
Completions Team Manager employer: Kensington Mortgage Company
Contact Detail:
Kensington Mortgage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Completions Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Kensington Mortgages tick, and be ready to discuss how your experience aligns with their mission of operational excellence and customer service.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've inspired teams, managed performance, and driven process improvements in previous roles. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Kensington Mortgages family.
We think you need these skills to ace Completions Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Completions Team Manager role. Highlight your leadership experience and any achievements in operational excellence to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and drive performance. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Kensington Mortgage Company
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Completions Team Manager. Familiarise yourself with the key responsibilities and how they align with operational excellence. This will help you articulate your experience and how it fits the job.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams in the past. Highlight your coaching and mentoring experiences, as well as how you've managed performance and driven team success. This is your chance to shine as a leader!
✨Demonstrate Your Analytical Mindset
Since the role involves managing KPIs and driving productivity, prepare to talk about how you've used data to improve processes or achieve targets. Bring examples that showcase your analytical skills and how they’ve positively impacted your previous teams.
✨Engage with Company Values
Research Kensington Mortgages and their values. Be prepared to discuss how you embody these values in your work. Showing that you align with their culture will demonstrate your commitment and fit for the team.
