At a Glance
- Tasks: Manage mortgage applications and ensure smooth communication with all stakeholders.
- Company: Join Kensington Mortgages, a supportive and inclusive workplace.
- Benefits: Flexible work environment, personal growth opportunities, and a culture of diversity.
- Other info: Embrace a neurodiversity-friendly culture where everyone is valued and respected.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic team.
- Qualifications: Experience in processing or administration, and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Vacancy Detail
We're Hiring: Completions Agent
Location: Remote : We can only consider candidates with the right to work in the UK at this time
Working Hours: Full Time -Monday - Friday 09:00 - 17:30
About the Role
Are you organised, detail-oriented, and passionate about delivering excellent customer service? We are looking for a Completions Agent to join our Lending Operations team. In this role, you will manage a pipeline of mortgage applications from approval through to successful completion, ensuring a smooth and efficient process for all stakeholders.
Key Responsibilities
- Manage mortgage applications from approval to completion, maintaining regular communication with all stakeholders.
- Liaise with solicitors, intermediaries, valuers, and internal teams to ensure expectations are met and relationships are developed.
- Ensure all work complies with relevant regulations, policies, and procedures.
- Confirm completeness of applications prior to funds release approval.
- Maintain accurate records and handle all correspondence in line with company standards.
- Support colleagues by covering pipelines and cases during periods of absence.
- Proactively suggest improvements to processes and systems.
- Handle complaints in accordance with company procedures.
- Consider risk and compliance in all daily activities, including the prevention of financial crime.
About You
- You act with integrity and are committed to treating customers fairly.
- You have experience in a processing or administration environment (essential).
- You have telephone experience, including complaint handling (essential).
- You have experience in financial services (essential).
- You are educated to at least GCSE level, including English and Maths.
- You are comfortable using relevant systems and achieving business targets.
- You are adaptable and embrace change with a positive attitude.
- Must have experience working in a mortgage completions environment
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive
At Kensington Mortgages, our people are our greatest asset. We offer:
- A supportive and flexible work environment.
- Opportunities for personal growth and professional development.
- A culture that celebrates diversity, inclusion, and neurodiversity.
- A workplace where everyone feels valued, respected, and empowered.
If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important InformationPlease note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks.
To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID
Completions Agent in Maidenhead employer: Kensington Mortgage Company
At Kensington Mortgages, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our employees. Our remote work culture fosters flexibility and inclusivity, allowing you to thrive in a supportive environment while managing mortgage applications. With a strong commitment to diversity and personal growth, we empower our team members to make meaningful contributions and enjoy a fulfilling career with us.
Contact Details:
Kensington Mortgage Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Completions Agent in Maidenhead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Kensington Mortgage Company. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Completions Agent in Maidenhead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Kensington Mortgage Company.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Kensington Mortgage Company's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Kensington Mortgage Company
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Kensington Mortgage Company.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Kensington Mortgage Company will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Kensington Mortgage Company employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
