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For Companies At a Glance
- Tasks: Manage mortgage applications and ensure smooth communication with all stakeholders.
- Company: Join Kensington Mortgages, a supportive and inclusive workplace.
- Benefits: Flexible work environment, personal growth opportunities, and a culture of diversity.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic team.
- Qualifications: Experience in processing or administration, and strong communication skills are essential.
- Other info: Embrace a neurodiversity-friendly culture where everyone is valued and respected.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Vacancy Detail
We're Hiring: Completions Agent
Location: Remote : We can only consider candidates with the right to work in the UK at this time
Working Hours: Full Time -Monday – Friday 09:00 – 17:30
About the Role
Are you organised, detail-oriented, and passionate about delivering excellent customer service? We are looking for a Completions Agent to join our Lending Operations team. In this role, you will manage a pipeline of mortgage applications from approval through to successful completion, ensuring a smooth and efficient process for all stakeholders.
Key Responsibilities
- Manage mortgage applications from approval to completion, maintaining regular communication with all stakeholders.
- Liaise with solicitors, intermediaries, valuers, and internal teams to ensure expectations are met and relationships are developed.
- Ensure all work complies with relevant regulations, policies, and procedures.
- Confirm completeness of applications prior to funds release approval.
- Maintain accurate records and handle all correspondence in line with company standards.
- Support colleagues by covering pipelines and cases during periods of absence.
- Proactively suggest improvements to processes and systems.
- Handle complaints in accordance with company procedures.
- Consider risk and compliance in all daily activities, including the prevention of financial crime.
About You
- You act with integrity and are committed to treating customers fairly.
- You have experience in a processing or administration environment (essential).
- You have telephone experience, including complaint handling (essential).
- You have experience in financial services (essential).
- You are educated to at least GCSE level, including English and Maths.
- You are comfortable using relevant systems and achieving business targets.
- You are adaptable and embrace change with a positive attitude.
- Must have experience working in a mortgage completions environment
Why Join Kensington Mortgages
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive
At Kensington Mortgages, our people are our greatest asset. We offer:
- A supportive and flexible work environment.
- Opportunities for personal growth and professional development.
- A culture that celebrates diversity, inclusion, and neurodiversity.
- A workplace where everyone feels valued, respected, and empowered.
Ready to make a difference?
If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information
Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks.
To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID
Completions Agent employer: Kensington Mortgage Company
Contact Detail:
Kensington Mortgage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Agent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Completions Agent, you'll need to liaise with various stakeholders. Role-play common scenarios with friends or family to build confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Kensington Mortgages. Let's make it happen!
We think you need these skills to ace Completions Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Completions Agent role. Highlight your experience in processing or administration, especially in financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and detail how you can contribute to our Lending Operations team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to mention any relevant experience in complaint handling.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Kensington Mortgages family!
How to prepare for a job interview at Kensington Mortgage Company
✨Know Your Stuff
Make sure you understand the mortgage completions process inside out. Brush up on relevant regulations and policies, as well as common challenges faced in this role. This will show that you're not just interested in the job, but that you’re genuinely prepared to tackle the responsibilities.
✨Showcase Your Communication Skills
As a Completions Agent, you'll be liaising with various stakeholders. During the interview, demonstrate your ability to communicate clearly and effectively. Share examples of how you've successfully managed relationships or resolved complaints in previous roles.
✨Highlight Your Organisational Skills
This role requires excellent organisation and attention to detail. Prepare to discuss specific instances where you've managed multiple tasks or projects simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Embrace the Company Culture
Kensington Mortgages values diversity and inclusion, so be sure to express your alignment with these principles. Share experiences that reflect your commitment to treating customers fairly and fostering a supportive environment. This will resonate well with the interviewers.