At a Glance
- Tasks: Manage heating and plumbing services for clients while leading a dynamic team.
- Company: Join a fast-paced company focused on operational excellence and client satisfaction.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Other info: Thriving team culture with opportunities for continuous improvement and digital transformation.
- Why this job: Make a real impact by improving client relationships and operational workflows.
- Qualifications: Experience in heating, plumbing, or property maintenance with strong leadership skills.
The predicted salary is between 42300 - 51700 £ per year.
- Account Manager - Heating & Plumbing
- Full time - Office Based - 8am-6pm Monday - Friday
The Account Manager is responsible for the end‑to‑end operational delivery of heating and plumbing services for a defined portfolio of clients (estate agents, landlords, commercial clients).
You will lead a small team of schedulers and maintenance administrators, ensuring jobs are allocated efficiently, SLA targets are met, and client relationships are proactively managed.
This role requires someone who thrives in a fast‑paced, reactive environment, can balance operational detail with client‑facing communication, and can drive continuous improvement across workflows, compliance, and customer experience.
Key Responsibilities
- 1. Client & Account Management
- Act as the primary point of contact for key clients (estate agents, block managers, landlords).
- Manage expectations, provide updates, and resolve escalations professionally.
- Monitor and report on performance, job volumes, and recurring issues.
- Conduct regular account reviews to identify service improvements.
- Ensure all communication is timely, accurate, and aligned with contractual obligations
- 2. Team Leadership & Workflow Oversight
- Lead, support, and develop a small team of schedulers and maintenance administrators.
- Oversee daily job allocation, ensuring engineers are efficiently routed and utilised
- Monitor team performance, productivity, and adherence to internal processes.
- Provide coaching, training, and performance feedback
- Foster a positive, solutions-focused team culture.
- 3. Operational Delivery
- Ensure all jobs (reactive, planned, compliance) are scheduled correctly
- Oversee the full job lifecycle: booking → engineer allocation → parts → completion → invoicing
- Ensure accurate documentation, notes, and compliance evidence (photos, certs, reports).
- Liaise with engineers to resolve queries, delays, or technical issues.
- Support with parts ordering, supplier coordination, and job costing where required.
- 4. Continuous Improvement
- Identify inefficiencies in scheduling, communication, or job flow and implement improvements
- Analyse recurring issues (no access, repeat visits, parts delays) and implement corrective actions.
- Support digital transformation initiatives (automation, templates, workflow redesign)
Skills & Experience Required
Essential
- Experience in heating, plumbing, property maintenance, or FM operations
- Strong background in scheduling, coordination, or account management.
- Proven ability to lead a small team in a fast‑paced environment.
- Excellent communication and relationship‑building skills.
- Strong organisational skills with the ability to prioritise competing demands.
- Confident using job management systems
Desirable
- Experience working with estate agents or social housing clients.
- Experience improving workflows or implementing new processes.
- Understanding of parts procurement and engineer resource planning.
- Key Competencies
- Leadership & People Management
- Client Relationship Management
- Operational Efficiency
- Problem Solving & Decision Making
- Attention to Detail
- Calm Under Pressure
- Commercial Awareness
- Process Improvement Mindset
- #J-18808-Ljbffr
Account Manager - Heating & Plumbing in London employer: Kensal Rise Plumbers Ltd
As an Account Manager in Heating & Plumbing, you will join a dynamic team that values operational excellence and client satisfaction. Our company fosters a collaborative work culture where your leadership skills will be nurtured, and you will have ample opportunities for professional growth. Located in a vibrant area, we offer competitive benefits and a supportive environment that encourages continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Heating & Plumbing in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Account Manager - Heating & Plumbing at Kensal Rise Plumbers Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Kensal Rise Plumbers Ltd or be willing to refer you for that Account Manager - Heating & Plumbing position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Kensal Rise Plumbers Ltd who’s on the lookout for their next Account Manager - Heating & Plumbing star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Account Manager - Heating & Plumbing role at Kensal Rise Plumbers Ltd!
We think you need these skills to ace Account Manager - Heating & Plumbing in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Kensal Rise Plumbers Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Kensal Rise Plumbers Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Kensal Rise Plumbers Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
