At a Glance
- Tasks: Manage heating and plumbing services for clients while leading a dynamic team.
- Company: Join a fast-paced company focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity to drive continuous improvement and digital transformation initiatives.
- Why this job: Make a real impact by improving client relationships and operational workflows.
- Qualifications: Experience in heating, plumbing, or property maintenance with strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Account Manager – Heating & Plumbing
The Account Manager is responsible for the end‑to‑end operational delivery of heating and plumbing services for a defined portfolio of clients (estate agents, landlords, commercial clients).
You will lead a small team of schedulers and maintenance administrators, ensuring jobs are allocated efficiently, SLA targets are met, and client relationships are proactively managed.
This role requires someone who thrives in a fast‑paced, reactive environment, can balance operational detail with client‑facing communication, and can drive continuous improvement across workflows, compliance, and customer experience.
Key Responsibilities
- 1. Client & Account Management
- Act as the primary point of contact for key clients (estate agents, block managers, landlords).
- Manage expectations, provide updates, and resolve escalations professionally.
- Monitor and report on performance, job volumes, and recurring issues.
- Conduct regular account reviews to identify service improvements.
- Ensure all communication is timely, accurate, and aligned with contractual obligations
- 2. Team Leadership & Workflow Oversight
- Lead, support, and develop a small team of schedulers and maintenance administrators.
- Oversee daily job allocation, ensuring engineers are efficiently routed and utilised
- Monitor team performance, productivity, and adherence to internal processes.
- Provide coaching, training, and performance feedback
- Foster a positive, solutions-focused team culture.
- 3. Operational Delivery
- Ensure all jobs (reactive, planned, compliance) are scheduled correctly
- Oversee the full job lifecycle: booking → engineer allocation → parts → completion → invoicing
- Ensure accurate documentation, notes, and compliance evidence (photos, certs, reports).
- Liaise with engineers to resolve queries, delays, or technical issues.
- Support with parts ordering, supplier coordination, and job costing where required.
- 4. Continuous Improvement
- Identify inefficiencies in scheduling, communication, or job flow and implement improvements
- Analyse recurring issues (no access, repeat visits, parts delays) and implement corrective actions.
- Support digital transformation initiatives (automation, templates, workflow redesign)
Skills & Experience Required
Essential
- Experience in heating, plumbing, property maintenance, or FM operations
- Strong background in scheduling, coordination, or account management.
- Proven ability to lead a small team in a fast-paced environment.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to prioritise competing demands.
- Confident using job management systems
Desirable
Experience working with estate agents or social housing clients.
Experience improving workflows or implementing new processes.
Understanding of parts procurement and engineer resource planning.
- Key Competencies
- Leadership & People Management
- Client Relationship Management
- Operational Efficiency
- Problem Solving & Decision Making
- Attention to Detail
- Calm Under Pressure
- Commercial Awareness
- Process Improvement Mindset
Account Manager – Heating & Plumbing employer: Kensal Rise Plumbers Ltd
As an Account Manager in Heating & Plumbing, you will join a dynamic team that values operational excellence and client satisfaction. Our company fosters a collaborative work culture where your leadership skills will be nurtured, and you will have ample opportunities for professional growth. Located in a vibrant area, we offer competitive benefits and a supportive environment that encourages continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Heating & Plumbing
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Kensal Rise Plumbers Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Account Manager – Heating & Plumbing at Kensal Rise Plumbers Ltd.
We think you need these skills to ace Account Manager – Heating & Plumbing
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Kensal Rise Plumbers Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
