At a Glance
- Tasks: Deliver exceptional customer service and manage recycling solutions for clients.
- Company: Join a growing family business in the waste management sector.
- Benefits: Enjoy healthcare cashback, retail discounts, and paid volunteer days.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on sustainability while developing your career.
- Qualifications: 2 years of customer service experience, preferably in commercial waste.
The predicted salary is between 36896 - 45096 £ per year.
- Full job description
- ***NO AGENCIES PLEASE***
Do you have what it takes to deliver exceptional levels of customer service? If so, we would like to hear from you.
Due to an exciting period of growth, Kenny Waste Management are looking to hire a Simpler Recycling Coordinator, located at our modern office in Swinton.
We are looking for candidates who are friendly, great communicators and excellent at building rapport with customers.
This is an ideal role for anyone with at least 2 years of customer service experience, preferably in a commercial waste background, who wants to work for a growing company in a fast-paced environment.
You will be responsible for receiving, processing and responding to customers daily queries in a professional and timely manner, building supplier relationships, and providing quotes in relation to Simpler Recycling in a fast-paced team providing the service our customers expect.
Service-led since 1985, Kenny Waste Management simplifies sustainable waste disposal for thousands of businesses and households.
Our purpose is to manage waste responsibly, delivering tangible environmental and commercial benefits to each of our clients.
We are a Manchester-based family business with a UK-wide reach, driving the future of our sector.
We operate our own fleet, our own facilities, and even our very own social enterprise.
Today, we are supporting thousands of businesses to achieve ambitious green targets, and we are still in touch with our family business values: Doing what’s right today so that we can all look forward to tomorrow.
Interviews available immediately.
- Principal Job Duties
- Answering phones and managing the customer service inbox. Dealing with customer inquiries and complaints in a timely and efficient manner.
- Procuring simpler recycling solutions for customer quotes
- Booking and scheduling bin services in Waste Logics
- Identifying what jobs have been missed and taking appropriate action to resolve the issue either externally or internally.
- Ensuring that customers are kept informed of any delays or issues with their waste management services
- Reporting and maintaining record of all communication with customers
- Resolving customer invoice queries
- Maintaining positive working relationships with supply chain partners
- Upsell other bin services
- Provide monthly updates and summary reports
Experience
- Commercial Waste Industry experience (min 2 years)
- Previous experience of working as part of a customer service team
Skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team with minimal supervision
- Great attention to detail
- Outstanding communication skills
- Knowledge
- Understand the need for excellent customer service and be able to provide it
- Appreciate the diverse requirements of different types of customers
- To be able to quickly learn our product and service offerings and provide the best solutions for the customers requirements
Benefits
- Healthcare cashback scheme
- Length of service reward scheme
- Holiday purchase scheme
- Retail discounts
- Wellbeing initiatives
- Flu vaccination vouchers
- Employee assistance program
- Paid volunteer days
- Enhanced maternity and paternity schemes
- Milestone leave for the key events in your life
- Life Assurance scheme
- Staff referral scheme
- Birthday vouchers
- Christmas raffles
- Job Types: Full-time, Permanent
Benefits
- Additional leave
- Casual dress
- Company pension
- Health & wellbeing programme
- Referral programme
Experience
- Customer Service: 1 year (required)
- Commercial Waste Industry: 1 year (preferred)
- Work Location: In person
- #J-18808-Ljbffr
Simpler Recycling Coordinator in Swinton employer: KENNY WASTE MANAGEMENT LTD.
Kenny Waste Management Ltd. is committed to employee development, offering extensive training for new drivers and a supportive work culture. With a focus on safety and reliability, the company provides various benefits, including a pension scheme and bonus opportunities.
Contact Details:
KENNY WASTE MANAGEMENT LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Simpler Recycling Coordinator in Swinton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KENNY WASTE MANAGEMENT LTD.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KENNY WASTE MANAGEMENT LTD. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Simpler Recycling Coordinator in Swinton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KENNY WASTE MANAGEMENT LTD.:Your cover letter is your chance to shine! Tell us why you want to work at KENNY WASTE MANAGEMENT LTD. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KENNY WASTE MANAGEMENT LTD.!
How to prepare for a job interview at KENNY WASTE MANAGEMENT LTD.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
