Customer Service Specialist in Manchester

Customer Service Specialists

Due to an exciting period of growth, Kenny Waste Management are recruiting Customer Service Specialists to join our Commercial Waste team. Working out of our modern offices at Lowry Mill you will assist in the development, performance, and customer service activities of the very busy Commercial Waste Division of Kenny Waste Management. Working closely with the Sales and Operations teams, you will help build and maintain a positive, effective, and successful relationship with the customers at all levels. Kenny Waste Management have been providing an environmentally and controlled waste management service for over 30 years, and with continuous investment we now process over 15,000 tonnes of waste each month. Recover > Divert from Landfill > Recycle, are the core values that underpin everything we do. This focus means we can proudly report a 99% diversion from landfill rate as the leading independent total waste management business in Manchester. But it’s about so much more than the waste, it’s about our customers and being recognised for the continuous work we do to do better for them.

Job Duties

• Answering phones and managing the customer service inbox. Dealing with customer inquiries and complaints in a timely and efficient manner.
• Identifying why jobs have been missed and taking appropriate action to resolve the issue either externally or internally.
• Monitor the activities to ensure all service levels committed are met and exceeded.
• Ensuring that customers are kept informed of any delays or issues with their waste management services.
• Monitoring customer feedback and identifying areas for improvement.
• Using our current software systems to manage the functions of receiving, analysing, resolving and documenting customer’s queries.
• Reporting and maintaining record of all communication with customers.
• Proactively dealing with day to day delays and providing excellent customer service.
• Data entry

Skills and Experience

• Waste Management Industry experience preferred but not essential
• Experience in working as part of a team
• Strong organisational, problem solving and time management skills
• Experience of working with Hubspot or similar CRM system.
• Ability to work under pressure
• Great attention to detail
• Outstanding communication skills

Benefits

• On site gym and canteen
• Modern office block with onsite private car park??
• Healthcare cashback scheme
• Length of service rewards
• Holiday purchase scheme
• Paid volunteer leave
• Paid Milestone Leave (for the important things in life!)

Job Details

• Job Types: Full-time, Permanent
• Schedule: Monday to Friday (8:00am – 5:00pm shift pattern)
• Location: Swinton, M27 6DB (commute or relocate required)
• Experience: Customer Service: 5 year (preferred)
• Experience: Administrative: 5 year (preferred)
• Salary: Up to £30,000.00 per year
• Work Location: In person