Key Account Advisor

Full job description

No Agencies Please

Do you have what it takes to deliver exceptional levels of customer service? If so, we would like to hear from you.

Due to an exciting period of growth, Kenny Waste Management is looking to hire a Key Account Advisor, located at our modern office in Swinton. We seek candidates who are friendly, excellent administrators, and skilled at building rapport with customers. This role is ideal for individuals with at least 2 years of senior customer service or account management experience, preferably in an office environment or high-volume call centre, who are eager to work for a growing company in a fast-paced environment.

You will be responsible for receiving, processing, and responding to key customer queries promptly and professionally, ensuring the service our customers expect.

Service-led since 1985, Kenny Waste Management simplifies sustainable waste disposal for thousands of businesses and households. Our purpose is to manage waste responsibly, delivering tangible environmental and commercial benefits to our clients. We are a Manchester-based family business with a UK-wide reach, operating our own fleet, facilities, and social enterprise. Today, we support thousands of businesses in achieving green targets, maintaining our family values: doing what’s right today for a sustainable tomorrow.

Job Purpose:

You will manage key customer accounts as assigned by the company. Your responsibilities include handling quoting requests and issues in line with KPIs and customer needs. You will also manage daily operations at customer sites, resolve onsite issues, and respond to customer queries professionally and timely.

Principal Job Duties:

• Ensure all quote requests are handled professionally and promptly, in accordance with our sales process.
• Achieve a target turnaround time of 1 hour for one-off skip inquiries.
• Obtain prices from third parties following our sales procedures.
• Collaborate closely with the supply chain on larger projects.
• Maintain and update customer information in CRM systems.
• Send official quotes for new skips and log all activities in CRM.
• Communicate effectively and politely with customers, waste partners, and colleagues via phone and email.
• Process customer requests by raising and sending purchase orders to waste partners, ensuring adherence to current pricing and profit margins.
• Assist during high demand periods or staff absences.
• Perform any other duties deemed appropriate by management.

Experience:

• Previous experience working in a customer service team.
• Good understanding of CRM systems.

Skills:

• Proficient IT skills.
• Ability to interpret information and respond appropriately.
• Clear communication skills, both verbal and written, including delivering good and bad news.
• Supportive attitude towards team members and willingness to take on additional work during busy periods.
• Methodical and accurate work with strong attention to detail.
• Ability to work under pressure and meet tight deadlines.

Benefits:

• Healthcare cashback scheme
• Length of service reward scheme
• Holiday purchase scheme
• Retail discounts
• Wellbeing initiatives
• Flu vaccination vouchers
• Employee assistance program
• Paid volunteer days
• Enhanced maternity and paternity schemes
• Milestone leave for key life events
• Life assurance scheme
• Staff referral scheme
• Birthday vouchers

Job Type: Full-time

Schedule: Monday to Friday

Experience: Account Management: 1 year (preferred)

Work Location: In person

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