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For Companies At a Glance
- Tasks: Manage key customer accounts and respond to queries professionally.
- Company: Join Kenny Waste Management, a family-run business simplifying waste disposal since 1985.
- Benefits: Enjoy healthcare cashback, holiday purchase options, retail discounts, and paid volunteer days.
- Why this job: Be part of a growing company with a supportive culture focused on sustainability and community impact.
- Qualifications: 2 years in customer service or account management preferred; CRM experience is a plus.
- Other info: Work in a modern office in Swinton, Monday to Friday, with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
No Agencies Please
Do you have what it takes to deliver exceptional levels of customer service? If so, we would like to hear from you. Due to an exciting period of growth, Kenny Waste Management is looking to hire a Key Account Advisor, located at our modern office in Swinton. We seek candidates who are friendly, excellent administrators, and skilled at building rapport with customers. This role is ideal for individuals with at least 2 years of senior customer service or account management experience, preferably in an office environment or high-volume call centre, who are eager to work for a growing company in a fast-paced environment.
You will be responsible for receiving, processing, and responding to key customer queries promptly and professionally, ensuring the service our customers expect. Service-led since 1985, Kenny Waste Management simplifies sustainable waste disposal for thousands of businesses and households. Our purpose is to manage waste responsibly, delivering tangible environmental and commercial benefits to our clients. We are a Manchester-based family business with a UK-wide reach, operating our own fleet, facilities, and social enterprise. Today, we support thousands of businesses in achieving green targets, maintaining our family values: doing what’s right today for a sustainable tomorrow.
Job Purpose: You will manage key customer accounts as assigned by the company. Your responsibilities include handling quoting requests and issues in line with KPIs and customer needs. You will also manage daily operations at customer sites, resolve onsite issues, and respond to customer queries professionally and timely.
Principal Job Duties:
- Ensure all quote requests are handled professionally and promptly, in accordance with our sales process.
- Achieve a target turnaround time of 1 hour for one-off skip inquiries.
- Obtain prices from third parties following our sales procedures.
- Collaborate closely with the supply chain on larger projects.
- Maintain and update customer information in CRM systems.
- Send official quotes for new skips and log all activities in CRM.
- Communicate effectively and politely with customers, waste partners, and colleagues via phone and email.
- Process customer requests by raising and sending purchase orders to waste partners, ensuring adherence to current pricing and profit margins.
- Assist during high demand periods or staff absences.
- Perform any other duties deemed appropriate by management.
Experience: Previous experience working in a customer service team. Good understanding of CRM systems.
Skills:
- Proficient IT skills.
- Ability to interpret information and respond appropriately.
- Clear communication skills, both verbal and written, including delivering good and bad news.
- Supportive attitude towards team members and willingness to take on additional work during busy periods.
- Methodical and accurate work with strong attention to detail.
- Ability to work under pressure and meet tight deadlines.
Benefits:
- Healthcare cashback scheme
- Length of service reward scheme
- Holiday purchase scheme
- Retail discounts
- Wellbeing initiatives
- Flu vaccination vouchers
- Employee assistance program
- Paid volunteer days
- Enhanced maternity and paternity schemes
- Milestone leave for key life events
- Life assurance scheme
- Staff referral scheme
- Birthday vouchers
Job Type: Full-time
Schedule: Monday to Friday
Experience: Account Management: 1 year (preferred)
Work Location: In person
Key Account Advisor employer: KENNY WASTE MANAGEMENT LTD.
Contact Detail:
KENNY WASTE MANAGEMENT LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Advisor
✨Tip Number 1
Familiarise yourself with the waste management industry and Kenny Waste Management's services. Understanding their mission and values will help you align your responses during interviews, showcasing your genuine interest in the company.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your customer service skills and ability to manage accounts effectively. Highlight situations where you resolved issues or improved customer satisfaction, as this will resonate well with the role's requirements.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves interacting with customers and colleagues, being able to convey information clearly and professionally will be crucial in making a positive impression.
✨Tip Number 4
Network with current or former employees of Kenny Waste Management on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Key Account Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and account management. Emphasise any specific achievements or metrics that demonstrate your ability to handle key accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the waste management industry. Mention why you want to work for Kenny Waste Management and how your skills align with their values.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and proficiency with CRM systems. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at KENNY WASTE MANAGEMENT LTD.
✨Showcase Your Customer Service Skills
As a Key Account Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. This will demonstrate your capability to meet the expectations of Kenny Waste Management.
✨Familiarise Yourself with CRM Systems
Since the role requires maintaining and updating customer information in CRM systems, it's beneficial to brush up on your knowledge of these tools. If you have experience with specific CRM software, be ready to discuss how you've used it effectively in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing tight deadlines or resolving conflicts. Think through potential scenarios related to account management and customer service, and prepare structured responses that highlight your problem-solving skills.
✨Demonstrate Your Team Spirit
Kenny Waste Management values a supportive attitude towards team members. Be prepared to share instances where you collaborated with colleagues or assisted during busy periods. This will show that you are a team player who can contribute positively to the work environment.
