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For Companies At a Glance
- Tasks: Manage customer accounts and handle queries in a fast-paced environment.
- Company: Kenny Waste Management simplifies sustainable waste disposal for businesses and households since 1985.
- Benefits: Enjoy healthcare cashback, holiday purchase schemes, retail discounts, and paid volunteer days.
- Why this job: Join a growing family business with a mission for environmental responsibility and a supportive team culture.
- Qualifications: 2 years of customer service or hire desk experience preferred; strong IT and communication skills required.
- Other info: Work from our modern office in Swinton, Monday to Friday, 37.5 hours per week.
The predicted salary is between 28800 - 43200 £ per year.
Do you have what it takes to deliver exceptional customer service? If so, we want to hear from you. Due to growth, Kenny Waste Management is hiring a Hire Desk Coordinator to manage our existing customers in the hire sector requiring skip services on site. We seek friendly, well-organized candidates who excel at building rapport. This role suits those with at least 2 years of senior customer service, hire desk, or account management experience, eager to work for a growing company in a fast-paced environment. The position is based at our modern office in Swinton.
You will handle customer queries professionally and promptly, ensuring excellent service in a dynamic team environment. Service-led since 1985, Kenny Waste Management simplifies sustainable waste disposal for thousands of businesses and households. Our mission is to manage waste responsibly, providing environmental and commercial benefits. As a Manchester-based family business with a UK-wide reach, we operate our own fleet, facilities, and social enterprise. We support many businesses in achieving green targets while maintaining our family values: doing what’s right today for a better tomorrow.
Job Purpose: You will manage key customer accounts, handle quoting requests, resolve site issues, and respond to daily customer queries professionally and efficiently.
Principal Job Duties:
- Handle quote requests promptly, adhering to our sales process.
- Respond to one-off skip inquiries with pricing within 1 hour.
- Obtain prices from third parties as needed.
- Collaborate with Supply Chain on larger projects.
- Maintain accurate customer data in CRM systems.
- Send official quotes for new skips and log them in CRM.
- Communicate clearly and politely with customers, waste partners, and colleagues via phone and email.
- Process customer requests by raising purchase orders, ensuring pricing and profit margins are maintained.
- Assist during high demand or staff absences.
- Perform other duties as assigned by management.
Experience:
- Essential: Experience working in a customer service team. Good understanding of CRM systems.
- Desirable: Hire desk experience.
Skills:
- Strong IT skills.
- Ability to interpret information and respond appropriately.
- Clear communication skills, both verbal and written.
- Supportive attitude towards team and company goals.
- Methodical, accurate, with attention to detail.
- Ability to work under pressure and meet deadlines.
Hours: Monday to Friday, 37.5 hours per week.
Benefits:
- Healthcare cashback scheme
- Length of service rewards
- Holiday purchase scheme
- Retail discounts
- Wellbeing initiatives
- Flu vaccination vouchers
- Employee assistance program
- Paid volunteer days
- Enhanced maternity/paternity schemes
- Milestone leave for key life events
- Life assurance
- Staff referral scheme
- Birthday vouchers
Job Type: Full-time
Schedule: Monday to Friday
Experience: Account Management: 1 year (preferred)
Work Location: In person
Hire Desk Coordinator employer: KENNY WASTE MANAGEMENT LTD.
Contact Detail:
KENNY WASTE MANAGEMENT LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Coordinator
✨Tip Number 1
Familiarise yourself with the waste management industry and the specific services offered by Kenny Waste Management. Understanding their mission and values will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your previous roles. Highlight situations where you successfully resolved customer issues or built strong relationships, as this is crucial for a Hire Desk Coordinator.
✨Tip Number 3
Brush up on your CRM system knowledge, as this role requires maintaining accurate customer data. Being able to discuss your experience with CRM tools confidently can set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to work under pressure by preparing for potential scenario-based questions. Think about how you would handle high-demand situations or staff absences, as these are common challenges in a fast-paced environment like this one.
We think you need these skills to ace Hire Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in hire desk or account management roles. Use specific examples that demonstrate your ability to handle customer queries and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with Kenny Waste Management's mission of responsible waste management and customer service excellence.
Highlight Relevant Skills: In your application, emphasise your strong IT skills and familiarity with CRM systems. Provide examples of how you've used these skills in previous roles to improve customer satisfaction or streamline processes.
Showcase Your Team Spirit: Since the role involves working in a dynamic team environment, include examples of how you've collaborated with colleagues in the past. Highlight your supportive attitude towards team goals and your ability to work under pressure.
How to prepare for a job interview at KENNY WASTE MANAGEMENT LTD.
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to build rapport and resolve issues efficiently.
✨Familiarise Yourself with CRM Systems
Understanding CRM systems is essential for this position. Brush up on your knowledge of any CRM software you've used before and be ready to discuss how you’ve utilised it to manage customer data and improve service delivery.
✨Demonstrate Your Organisational Skills
As a Hire Desk Coordinator, you'll need to juggle multiple tasks. Prepare to explain how you prioritise your workload and maintain accuracy under pressure. Consider sharing a time when your organisational skills led to a successful outcome.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and politely, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer to demonstrate your interest and engagement.
