At a Glance
- Tasks: Support customers, process orders, and engage in upselling conversations.
- Company: Fast-growing international brand focused on sustainability.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Other info: Join a close-knit team and contribute to a World without Waste!
- Why this job: Make a real impact while working in a collaborative environment.
- Qualifications: Strong communication skills and customer service experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
Are you passionate about sustainability and ready to make an impact with a global brand? Kenny Recruit’s client is a fast-growing, international group of companies established over 15 years ago. They’re looking for a Customer Service Executive to come in and support the wider team and clients. We need someone who takes pride in the administration side of their work whilst also enjoying the daily communication aspect of the role with clients.
Location: Worcester
Contract: Full time, £25,000-£28,000 + benefits
Working Hours: 8:30am - 5:00pm Monday - Friday
The Role: The role will be based in our Worcester office working amongst your fellow colleagues and others from around the business. Your day will consist of supporting in the day-to-day customer support functions such as processing orders, answering customer queries via email/telephone and contributing to the smooth running of warehouse operations where need be. The role will also require proactively engaging in upselling conversations and contact with smaller trading businesses to grow their partnership.
Responsibilities:
- Managing your assigned customer queries via the business's communication hub and by telephone.
- Processing manual customer orders via email/phone & proactively transitioning them to online ordering where relevant.
- Managing all aspects of sales enquiries, providing excellent advice, alternative solutions & upselling where possible.
- Building strong relationships with customers through excellent customer service and by understanding our customers' business requirements.
- Proactively utilising internal systems to record and maintain up to date customer information and customer specific requirements.
- Completing proactive contact to both established and smaller clients to keep them engaged and updated on new products, events, self-serviceable solutions and following up after sample packs.
- Working closely with other departments such as Purchasing, Warehouse and Finance to ensure all aspects of the customer journey are fulfilled.
- Proactively discussing bespoke product opportunities with customers and maintaining the creative journey to production.
Requirements:
- Self-motivated and driven individual - not satisfied with the status quo.
- Strong organizational and multitasking skills.
- Strong communication skills to collaborate across teams and with customers.
- Competent in computer/system utilisation.
- Adaptable to change – we are a growing business in the UK market!
- Experience in customer service, account management and/or sales would be preferred.
- Experience using CRMs such as Hubspot would be beneficial.
- Fluent in English.
- A team player!
Why Join Them?
- Competitive salary and benefits.
- Close knit team of colleagues with a healthy collaborative work culture.
- Career growth opportunities.
- Supportive & innovative leadership team.
- Chance to contribute to a growing company.
- Actively contribute to a world without waste!
Next Steps… Shortlisted candidates will obviously be contacted for this specific role and if you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion. We'd love to give feedback to every applicant but due to the sheer volume of applications we receive, unfortunately this just isn't possible. We will keep your CV on file to contact you with regards to future roles and any other advice to help you. Alternatively, feel free to contact us for a chat.
Customer Services Executive in Worcester employer: Kenny Recruit Careers
Kenny Recruit offers a fantastic opportunity for a Part-Time Credit Controller in the vibrant area of Richmond, where flexibility and work-life balance are prioritised. With a supportive work culture that values employee growth, you will enjoy the benefits of hybrid working and a competitive salary, all while contributing to a successful and expanding business. Join us to enhance your career in a role that allows you to manage customer relationships effectively and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kenny Recruit Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kenny Recruit Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kenny Recruit Careers:Your cover letter is your chance to shine! Tell us why you want to work at Kenny Recruit Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kenny Recruit Careers!
How to prepare for a job interview at Kenny Recruit Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
