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For Companies At a Glance
- Tasks: Manage engineers' schedules and provide first-line customer support.
- Company: Leading company with a fun and supportive work culture.
- Benefits: Great team environment, opportunities for growth, and a chance to develop your skills.
- Other info: Perfect for those looking to kickstart their career in a vibrant setting.
- Why this job: Join a dynamic team where your customer service skills can shine!
- Qualifications: Excellent communication skills and a positive, can-do attitude.
The predicted salary is between 25000 - 30000 £ per year.
Kenneth Brian Associates are recruiting for an enthusiastic Helpdesk Administrator on behalf of a leading company based on the outskirts of Epsom. We are seeking someone who has excellent customer service skills, with the ability to communicate at all levels and have office banter at the same time! You must be a motivated individual with a 'can-do' attitude who can work well within a team.
Duties:
- Responsible for planning and managing engineers' daily work schedule which will consist of both reactive and preventative maintenance.
- General Administration Tasks including reviewing reports, filing and ordering parts via the system.
- First line customer assistance - e.g., answering telephone calls.
Helpdesk Administrator in Surrey employer: Kenneth Brian Associates
Contact Detail:
Kenneth Brian Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Surrey
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and employees. This will help you tailor your responses and show that you're a great fit for their team!
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Helpdesk Administrator and role-play them with a friend. This will help you feel more confident when answering those tricky questions during the interview.
✨Tip Number 3
Don’t underestimate the power of office banter! Be prepared to showcase your personality during the interview. A good sense of humour can go a long way in showing that you’re a team player who can fit right in with their vibe.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about wanting to join the team. Let’s get you that Helpdesk Administrator role!
We think you need these skills to ace Helpdesk Administrator in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you can communicate effectively and keep the office vibe lively, so share any relevant experiences that showcase your ability to connect with people.
Demonstrate Your 'Can-Do' Attitude: We love a motivated individual! In your application, let us know about times when you've tackled challenges head-on. A positive attitude goes a long way, so don’t be shy about sharing your successes and how you approach problem-solving.
Be Organised and Detail-Oriented: As a Helpdesk Administrator, you'll need to manage schedules and handle various administrative tasks. Make sure your application reflects your organisational skills and attention to detail. Mention any tools or systems you’ve used to stay on top of your work.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kenneth Brian Associates
✨Show Off Your Customer Service Skills
Since the role requires excellent customer service skills, prepare examples of how you've successfully handled customer queries in the past. Think about times when you went above and beyond to help someone out – this will show your 'can-do' attitude!
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. The ability to communicate at all levels is key, so consider doing mock interviews with friends or family. This will help you feel more comfortable and ensure you can engage in some office banter during the interview.
✨Demonstrate Your Team Spirit
Be ready to discuss how you work within a team. Share specific examples of how you've collaborated with others to achieve a common goal. Highlighting your teamwork skills will resonate well with the interviewers, as they’re looking for someone who fits into their dynamic.
✨Know the Role Inside Out
Familiarise yourself with the job description and the duties involved, such as managing engineers' schedules and handling general administration tasks. Prepare questions about these responsibilities to show your genuine interest and understanding of what the role entails.