At a Glance
- Tasks: Build strong client relationships and manage inquiries with professionalism.
- Company: Join a rapidly expanding, fun team in Leatherhead.
- Benefits: Hybrid working model, excellent benefits, and career progression opportunities.
- Other info: Dynamic environment with opportunities to develop into Account Management.
- Why this job: Kickstart your career in customer service with real growth potential.
- Qualifications: Previous office experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Kenneth Brian Associates are recruiting for an industry leading and rapidly expanding client based in Leatherhead to join their busy and fun team. We are seeking an energetic and driven candidate who is looking for a career which offers them genuine career opportunities, to be progressed into an Account Management role. This role includes a hybrid working model and great benefits!
Duties:
- Managing and developing strong relationships with clients ensuring that you are exceeding standards and needs are met.
- Taking client telephone calls with excellent phone manner and a level of professionalism dealing with any inquiries or handling any issues effectively.
- Actively utilising the system to track/manage client accounts and prepare reports.
- Responding to any email inquiries ensuring timely communication.
- Creating rapport with clients to build long lasting and solid relationships.
The ideal candidate:
- Previous office experience within a similar role.
- Excellent communication skills whether it's via telephone or email.
- Able to be personable and create long lasting relationships.
- Can multitask and exhibit high organisational skills.
- Proficient in Microsoft Office, Outlook, Word and Excel.
- Hold a problem-solving attitude.
- High level of attention to detail.
Our client offers genuine opportunities for progression and an excellent benefit package in return. If this sounds like your kind of role apply now!
Customer Service Executive in Leatherhead employer: Kenneth Brian Associates
Kenneth Brian Associates is an exceptional employer, offering a vibrant work culture in Leatherhead that fosters personal and professional growth. With a hybrid working model and a comprehensive benefits package, employees are encouraged to thrive while building meaningful relationships with clients. The company prioritises career progression, making it an ideal place for those seeking a rewarding and dynamic career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Leatherhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kenneth Brian Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kenneth Brian Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kenneth Brian Associates:Your cover letter is your chance to shine! Tell us why you want to work at Kenneth Brian Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kenneth Brian Associates!
How to prepare for a job interview at Kenneth Brian Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
