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Kenneth Brian Associates are currently recruiting for a Customer Services & Operations Executive to join an established business based in Chessington.
This is a varied position suited to someone who enjoys being the person who keeps things organised, stays one step ahead and makes sure customers receive a consistently high level of service. You'll be dealing with a variety of enquiries, coordinating with different teams and helping to ensure the smooth running of day-to-day operations.
Key Responsibilities
- Act as a first point of contact for customer enquiries, providing helpful and professional support by telephone and email.
- Coordinate bookings, schedules, appointments and access requirements, ensuring information is accurate and up to date.
- Monitor ongoing issues and liaise with relevant teams, suppliers and third parties to ensure matters are dealt with promptly.
- Produce regular reports and maintain accurate records, using internal systems to keep operational information organised.
- Assist with the coordination of day-to-day activities, prioritising urgent requests and anticipating potential problems before they impact customers.
About You
- Previous experience in customer service, administration, coordination or a similar role where you have had to manage multiple priorities.
- Strong communication skills with the confidence to deal professionally with customers, colleagues and external contacts.
- Good IT skills, including Microsoft Office, with the ability to learn and navigate new computer systems.
- Must live within a reasonable commuting distance of Chessington and be able to work from the office Monday–Friday.
- Able to have a bit of office banter as its quite a lively and friendly team! xgikmsk
We're looking for someone who is proactive, dependable and naturally organised, with the ability to remain composed when things get busy. You'll need a positive attitude, a practical approach to problem-solving and the personality to build good relationships with the people around you.
Salary: £26,000+ depending on experience
Please click on the apply button to read the full job description
Customer Service Executive in Hook employer: Kenneth Brian Associates
Kenneth Brian Associates is an exceptional employer, offering a dynamic work environment where IT professionals can thrive in a standalone role that encourages hands-on involvement across all aspects of IT. Located conveniently within 45 minutes of Purley, the company fosters a supportive culture with ample opportunities for employee growth and development, ensuring that team members are equipped to tackle diverse challenges while contributing to meaningful projects in the professional services sector.
