At a Glance
- Tasks: Onboard new clients and maintain strong relationships through regular updates.
- Company: Exciting social media management agency with a unique niche focus.
- Benefits: Competitive salary, bonus opportunities, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in client success.
- Qualifications: Strong relationship-building skills and excellent organisational abilities.
The predicted salary is between 28000 - 31000 £ per year.
Client Relationship Manager - £28,000-£31,000 + BONUS Kenneth Brian Associates are recruiting for a Client Relationship Manager on behalf of a growing Social Media Management Agency based in Chessington.
This is a very unique role working for a client who work within a niche industry; specialising in social media management.
The role will be responsible for onboarding new clients, building rapport and keeping in touch with that client throughout.
Duties and expectations: Lead the onboarding process for a new client which includes all administration, building the rapport with the client and ensuring the management transition runs smoothly Ensuring all compliance needed is completed Keeping in touch with the client either weekly or bi-weekly for catch ups, updates and process management Ensuring clients know their weekly to-do tasks on a Monday and keeping track of this to ensure progress of content is going to be completed to schedule Identifying where any issues may arise Experience required: Must have excellent relationship building skills and able to build rapport with people from all walks of life Excellent organisation and timekeeping skills Able to manage multiple clients at one ...
Client Relationship Manager employer: Kenneth Brian Associates
Kenneth Brian Associates is an exceptional employer that values collaboration and innovation, making it an ideal place for a Bid Coordinator to thrive. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills while contributing to high-stakes projects in a dynamic environment. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, ensuring that employees feel valued and motivated.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kenneth Brian Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kenneth Brian Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kenneth Brian Associates:Your cover letter is your chance to shine! Tell us why you want to work at Kenneth Brian Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kenneth Brian Associates!
How to prepare for a job interview at Kenneth Brian Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
