Kenneth Brian Associates are currently recruiting for a Customer Services & Operations Executive to join an established business based in Chessington.
This is a varied position suited to someone who enjoys being the person who keeps things organised, stays one step ahead and makes sure customers receive a consistently high level of service. You'll be dealing with a variety of enquiries, coordinating with different teams and helping to ensure the smooth running of day-to-day operations.
Key Responsibilities Act as a first point of contact for customer enquiries, providing helpful and professional support by telephone and email.
Coordinate bookings, schedules, appointments and access requirements, ensuring information is accurate and up to date.
Monitor ongoing issues and liaise with relevant teams, suppliers and third parties to ensure matters are dealt with promptly.
Produce regular reports and maintain accurate records, using internal systems to keep operational information organised.
Assist with the coordination of day-to-day activities, prioritising urgent requests and anticipating potential problems before they impact customers.
About You Previous experience in customer service, administration, coordination or a similar role where you have had to manage multiple priorities.
Strong communication skills with the confidence to deal professionally with customers, colleagues and external contacts.
Good IT skills, including Microsoft Office , with the ability to learn and navigate new computer systems.
Must live within a reasonable commuting distance of Chessington and be able to work from the office Monday–Friday.
Able to have a bit of office banter as its quite a lively and friendly team!
We're looking for someone who is proactive, dependable and naturally organised , with the ability to remain composed when things get busy. You'll need a positive attitude, a practical approach to problem-solving and the personality to build good relationships with the people around you.
Salary: £26,000+ depending on experience
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Customer Service Executive in Chessington employer: Kenneth Brian Associates
Kenneth Brian Associates is an exceptional employer, offering a dynamic work environment where IT professionals can thrive in a standalone role that encourages hands-on involvement across all aspects of IT. Located conveniently within 45 minutes of Purley, the company fosters a supportive culture with ample opportunities for employee growth and development, ensuring that team members are equipped to tackle diverse challenges while contributing to meaningful projects in the professional services sector.
