At a Glance
- Tasks: Troubleshoot complex IT issues and deliver exciting customer projects.
- Company: Join a dynamic MSP in Crawley with a focus on innovation.
- Benefits: Competitive salary, career growth, and opportunities to work with cutting-edge technology.
- Other info: Enjoy a collaborative environment with rare travel opportunities.
- Why this job: Make a real impact by solving technical challenges and supporting junior engineers.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of Microsoft technologies.
The predicted salary is between 38250 - 46750 £ per year.
Kenneth Brian Associates are recruiting for an experienced 2rd Line IT Support Engineer to join a MSP based in Crawley.
This is a senior technical role involving complex troubleshooting, infrastructure support and project delivery across a varied customer base.
Act as the senior escalation point for complex technical issues, taking ownership of incidents through to resolution.
Provide 3rd line support across Microsoft 365, Azure, Windows Server, Active Directory and Microsoft Intune.
Maintain and troubleshoot IT infrastructure, including Hyper-V, networking, firewalls, VPNs, backup and disaster recovery.
Deliver customer projects including cloud migrations, server upgrades, infrastructure improvements and security implementations.
Support junior engineers, undertake root-cause analysis and identify opportunities to improve systems, security and service delivery.
Proven experience in a 2rd Line IT Support or Senior Infrastructure Engineer role, ideally within an MSP environment.
Strong technical knowledge of Microsoft 365, Exchange Online, Entra ID, Azure, Windows Server and Active Directory.
Hands-on experience with Microsoft Intune, Defender, Hyper-V, backup solutions and disaster recovery.
Strong networking knowledge, including TCP/IP, DNS, DHCP, VLANs, routing, switching, firewalls and VPNs.
Experience with Power Shell, technical project delivery and troubleshooting complex infrastructure and cloud environments.
Must be a driver due to location.
- Occasional travel to client sites may be required where necessary, but this will be rare.
- TPBN1_UKTJ
2nd Line IT Support Engineer in Kent employer: Kenneth Brian Associates Limited_2026-10-19-08:02:56.162
Kenneth Brian Associates is an exceptional employer, offering a dynamic work environment in Epsom where proactive individuals can thrive. With a strong focus on employee growth and development, the company fosters a collaborative culture that encourages innovation and teamwork. Enjoy the flexibility of a full-time role or a four-day work week, along with the opportunity to work from home one day a week, making it an ideal place for those seeking a meaningful career in property and facilities management.
Contact Details:
Kenneth Brian Associates Limited_2026-10-19-08:02:56.162 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Kent
✨Join the IT Consultancy Buzz
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✨Direct Apply to Kenneth Brian Associates Limited_2026-10-19-08:02:56.162
Let's not forget to apply directly through the Kenneth Brian Associates Limited_2026-10-19-08:02:56.162 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer in Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kenneth Brian Associates Limited_2026-10-19-08:02:56.162.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kenneth Brian Associates Limited_2026-10-19-08:02:56.162. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kenneth Brian Associates Limited_2026-10-19-08:02:56.162
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
