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- Tasks: Support the sales team and manage customer inquiries in a fast-paced environment.
- Company: Join a rapidly growing company that values detail-oriented individuals.
- Benefits: Enjoy 25 days of annual leave, free parking, and access to an on-site gym.
- Why this job: Be a vital connection between the business and customers while delivering top-notch service.
- Qualifications: Experience in sales administration, strong communication skills, and proficiency in CRM systems required.
- Other info: Work Monday to Friday, 08:00 - 16:00, in a friendly and supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Kenneth Brian Associates are recruiting on behalf of a rapidly growing company looking for a detail orientated and proactive Sales Administrator within a fun, but extremely faced paced environment. This role is a fantastic opportunity for a detail-oriented individual to support the sales team and act as a vital connection between the business and its customers. Youll play a key role in ensuring the smooth handling of the administrative side of the sales process while delivering first class customer service. Key Responsibilities: Be the first point of contact for customers, processing of orders, deliveries, repairs, warranty claims, and general inquiries. Manage incoming calls, delivering professional and courteous responses. Prepare accurate quotes and process new orders efficiently. Address invoice queries and manage credit or refund applications when required. Ensure customer data is accurately recorded and maintained in the CRM system. Proactively resolve customer issues and escalate complex cases where necessary. Handle information requests and support internal teams to enhance the customer journey. Key Requirements: Proven experience in a sales administration or similar role. Confident communicator with excellent interpersonal skills. Strong attention to detail and a methodical approach to work. Experience in generating customer quotes and managing order processes. Proficient in CRM systems and general IT applications. (Ideally SAP) Resilient under pressure, with the ability to prioritise effectively in a fast-paced environment. A genuine passion for delivering excellent customer service and a willingness to go above and beyond. Benefits and Package: Monday to Friday (08:00 – 16:00) On-site Gym 25 Days Annual Leave Free Parking Auto Enrolment Pension Friendly and Supportive Team Modern Offices TPBN1_UKTJ
Sales Administrator employer: Kenneth Brian Associates Limited
Contact Detail:
Kenneth Brian Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarize yourself with CRM systems, especially SAP, as this is a key requirement for the Sales Administrator role. Being able to demonstrate your proficiency in these systems during the interview will set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, both verbal and written. As the first point of contact for customers, being able to convey information clearly and professionally is crucial. Consider role-playing common customer scenarios with a friend.
✨Tip Number 3
Showcase your attention to detail by preparing a mock quote or order process. This will not only help you understand the intricacies of the role but also give you a practical example to discuss during your interview.
✨Tip Number 4
Research the company’s values and customer service philosophy. Understanding their approach will allow you to align your answers with their expectations and demonstrate your genuine passion for delivering excellent customer service.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration or similar roles. Emphasize your attention to detail, customer service skills, and proficiency with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples of how you've successfully managed orders or resolved customer issues in the past.
Highlight Key Skills: In your application, clearly outline your communication skills, ability to work under pressure, and experience with generating quotes and managing order processes. These are crucial for the Sales Administrator role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A well-presented application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Kenneth Brian Associates Limited
✨Show Your Attention to Detail
Since the role requires strong attention to detail, be prepared to discuss specific examples from your past experiences where your meticulousness made a difference. Highlight how you ensure accuracy in processing orders and managing customer data.
✨Demonstrate Your Customer Service Skills
Prepare to share instances where you went above and beyond for customers. This could include resolving issues or providing exceptional service. Emphasize your passion for delivering excellent customer service, as this is crucial for the role.
✨Familiarize Yourself with CRM Systems
Since proficiency in CRM systems is a key requirement, make sure to mention any relevant experience you have. If you have worked with SAP or similar systems, be ready to discuss how you utilized them to enhance the sales process.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment, think of examples that showcase your ability to prioritize tasks effectively under pressure. Discuss how you manage multiple responsibilities while maintaining a high level of service and accuracy.
