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For Companies At a Glance
- Tasks: Manage engineers' schedules and provide first-line customer support.
- Company: Join a leading company in Hackbridge known for its dynamic work environment.
- Benefits: Enjoy a competitive benefits package and excellent training opportunities.
- Why this job: Be part of a fun team where your communication skills shine and office banter is encouraged!
- Qualifications: Previous scheduling experience and GCSEs with C's and above are required.
- Other info: This role is fully office-based, perfect for local candidates.
The predicted salary is between 24000 - 36000 £ per year.
Kenneth Brian Associates are recruiting for a enthusiastic Administrator on behalf of a leading company based in Hackbridge. We are seeking someone who has excellent customer service skills, with the ability to communicate at all levels and have office banter at the same time! You must be a motivated individual with a ‘cando’ attitude who can work well in within a team. Duties: Responsible for planning and managing engineers daily work schedule which will consist of both reactive and preventative maintenance General Administration Tasks including, emails, filing, sending out contracts First line customer assistance – e.g., answering telephone calls and dealing with customers. Uploading and allocating documents to online systems Keeping online systems up to date Managing diaries Allocate and schedule work for engineers To be successful you’ll possess: Previous experience in a scheduling position is required for this position Confident, polite and well mannered IT literate Educated to GCSE level with C’s and above Must live locally to Hackbridge This role is fully office based. In return our client offers an excellent training programme and competitive benefits package. …
Helpdesk Administrator employer: Kenneth Brian Associates Limited
Contact Detail:
Kenneth Brian Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Make sure to showcase your customer service skills during any interactions. Whether it's in a phone call or a casual chat, demonstrate your ability to communicate effectively and maintain a friendly demeanor.
✨Tip Number 2
Familiarize yourself with scheduling software and tools that are commonly used in administrative roles. Being able to discuss your experience or knowledge of these systems can set you apart from other candidates.
✨Tip Number 3
Highlight your ability to work well within a team. Share examples of how you've collaborated with others in previous roles, as this will resonate with the company's emphasis on teamwork and a positive office environment.
✨Tip Number 4
Since the role is fully office-based, express your enthusiasm for working in a collaborative environment. Mention your readiness to engage in office banter and contribute to a lively workplace culture.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Helpdesk Administrator position. Highlight key responsibilities and required skills, such as customer service experience and scheduling abilities, to tailor your application.
Craft a Tailored CV: Your CV should reflect your relevant experience in administration and customer service. Emphasize any previous roles where you managed schedules or provided first-line support, and ensure it is formatted clearly.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your 'can-do' attitude and how you can contribute to the team dynamic, as well as your ability to communicate effectively at all levels.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kenneth Brian Associates Limited
✨Show Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Your Team Spirit
The company values a 'can-do' attitude and teamwork. Be ready to discuss how you contribute to a team environment, perhaps by sharing experiences where you collaborated with colleagues to achieve a common goal or tackled challenges together.
✨Familiarize Yourself with Scheduling Tools
As previous experience in a scheduling position is required, make sure to mention any relevant tools or software you have used. If you can, research the specific systems the company uses and express your willingness to learn new ones.
✨Prepare for Office Banter
Since the job description mentions the importance of office banter, be ready to showcase your personality. Share light-hearted anecdotes or experiences that demonstrate your ability to engage with colleagues in a fun and friendly manner while maintaining professionalism.
