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For Companies At a Glance
- Tasks: Manage engineers' schedules, assist customers, and handle admin tasks.
- Company: Leading company near Epsom with a fun and supportive atmosphere.
- Benefits: Great team environment, opportunities for growth, and a chance to develop your skills.
- Other info: Perfect for those looking to kickstart their career in a friendly workplace.
- Why this job: Join a dynamic team where your customer service skills can shine!
- Qualifications: Customer service experience, IT literacy, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Kenneth Brian Associates are recruiting for an enthusiastic Helpdesk Administrator on behalf of a leading company based on the outskirts of Epsom. We are seeking someone who has excellent customer service skills, with the ability to communicate at all levels and have office banter at the same time! You must be a motivated individual with a can-do attitude who can work well in within a team.
Duties:
- Responsible for planning and managing engineers daily work schedule which will consist of both reactive and preventative maintenance
- General Administration Tasks including reviewing reports, filing and ordering parts via the system
- First line customer assistance - e.g., answering telephone calls & emails handling customers and clients queries.
- Uploading and allocating documents to online systems ensuring they are up to date
- Managing diaries
- Preparing paperwork for site audits
- Assisting with expense forms and holiday/sickness, along with vehicle issues and service bookings
To be successful you'll possess:
- Previous experience in a scheduling position would be desirable but not essential
- Confident, polite and well mannered
- IT literate
- Educated to GCSE level with Cs and above
- Must be a driver
Helpdesk Administrator in Epsom employer: Kenneth Brian Associates Limited
Contact Detail:
Kenneth Brian Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Epsom
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others, think of examples where you've gone above and beyond for customers. We want to hear those stories when you chat with us!
✨Tip Number 3
Show off your communication skills! Whether it’s a phone call or an email, be clear and friendly. Remember, we’re looking for someone who can handle queries with a smile, so let that personality shine through!
✨Tip Number 4
Be proactive! If you have ideas on improving processes or enhancing customer experience, share them. We love candidates who think outside the box and are ready to contribute from day one!
We think you need these skills to ace Helpdesk Administrator in Epsom
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve handled queries and provided support in the past, so share specific examples that showcase your skills!
Keep It Professional Yet Fun: We love a bit of office banter, so don’t be afraid to let your personality shine through! While keeping it professional, sprinkle in some of your unique flair to show us you’re a great fit for our team culture.
Be Clear and Concise: When writing your application, clarity is key! Make sure your points are easy to read and straight to the point. We appreciate well-structured applications that get to the heart of what makes you a great candidate.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kenneth Brian Associates Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Administrator. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on your IT skills too, as you'll likely be asked about your experience with scheduling and administration tasks.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Think of examples where you've successfully handled customer queries or worked in a team. Don't forget to sprinkle in some light-hearted banter to show your personality!
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific situations, like managing a busy schedule or dealing with a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly but comfortably, reflecting the company culture. Also, plan your journey to ensure you arrive on time. Being punctual shows your commitment and respect for the interviewer's time.