3rd Line IT Support Engineer / Infrastructure Engineer
Kenneth Brian Associates are are recruiting for an experienced 3rd Line IT Support Engineer to join a Managed IT Services team based in Crawley. This is a senior technical role involving complex troubleshooting, infrastructure support and project delivery across a varied customer base.
Occasional travel to client sites may be required where necessary.
Key Responsibilities
- Act as the senior escalation point for complex technical issues, taking ownership of incidents through to resolution.
- Provide 3rd line support across Microsoft 365, Azure, Windows Server, Active Directory and Microsoft Intune.
- Maintain and troubleshoot IT infrastructure, including Hyper-V, networking, firewalls, VPNs, backup and disaster recovery.
- Deliver customer projects including cloud migrations, server upgrades, infrastructure improvements and security implementations.
- Support junior engineers, undertake root-cause analysis and identify opportunities to improve systems, security and service delivery.
Skills & Experience Required
- Proven experience in a 3rd Line IT Support or Senior Infrastructure Engineer role, ideally within an MSP environment.
- Strong technical knowledge of Microsoft 365, Exchange Online, Entra ID, Azure, Windows Server and Active Directory.
- Hands-on experience with Microsoft Intune, Defender, Hyper-V, backup solutions and disaster recovery.
- Strong networking knowledge, including TCP/IP, DNS, DHCP, VLANs, routing, switching, firewalls and VPNs.
- Experience with PowerShell, technical project delivery and troubleshooting complex infrastructure and cloud environments.
- Must be a driver due to location
3rd Line IT Support Engineer in Crawley employer: Kenneth Brian Associates Limited Careers
Kenneth Brian Associates offers an exceptional work environment for finance professionals in Croydon, where you can thrive in a hands-on leadership role while managing a dynamic team. With a strong focus on employee development and a culture that encourages autonomy and innovation, you'll have the opportunity to make a significant impact on the business's financial success. Join us to enjoy a rewarding career with competitive benefits and the chance to grow alongside a successful and expanding organisation.
Contact Details:
Kenneth Brian Associates Limited Careers Recruitment Team
