At a Glance
- Tasks: Be the go-to person for customer enquiries and keep operations running smoothly.
- Company: Join a lively team at Kenneth Brian Associates in Chessington.
- Benefits: Competitive salary, friendly work environment, and opportunities for growth.
- Other info: Enjoy a vibrant office culture with plenty of banter!
- Why this job: Make a real difference by providing top-notch customer service every day.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Kenneth Brian Associates are currently recruiting for a
Customer Services & Operations Executive to join an established business based in Chessington.
This is a varied position suited to someone who enjoys being the person who keeps things organised, stays one step ahead and makes sure customers receive a consistently high level of service.
You’ll be dealing with a variety of enquiries, coordinating with different teams and helping to ensure the smooth running of day-to-day operations.
Key Responsibilities
- Act as a first point of contact for customer enquiries, providing helpful and professional support by telephone and email.
- Coordinate bookings, schedules, appointments and access requirements, ensuring information is accurate and up to date.
- Monitor ongoing issues and liaise with relevant teams, suppliers and third parties to ensure matters are dealt with promptly.
- Produce regular reports and maintain accurate records, using internal systems to keep operational information organised.
- Assist with the coordination of day-to-day activities, prioritising urgent requests and anticipating potential problems before they impact customers.
About You
- Previous experience in customer service, administration, coordination or a similar role where you have had to manage multiple priorities.
- Strong communication skills with the confidence to deal professionally with customers, colleagues and external contacts.
- Good IT skills, including
Microsoft Office , with the ability to learn and navigate new computer systems.
Must live within a reasonable commuting distance of Chessington and be able to work from the office Monday–Friday.
- Able to have a bit of office banter as its quite a lively and friendly team!
We're looking for someone who is proactive, dependable and naturally organised , with the ability to remain composed when things get busy.
You'll need a positive attitude, a practical approach to problem-solving and the personality to build good relationships with the people around you.
Customer Service Administrator in Chessington employer: Kenneth Brian Associates Limited Careers
Kenneth Brian Associates offers an exceptional work environment for finance professionals in Croydon, where you can thrive in a hands-on leadership role while managing a dynamic team. With a strong focus on employee development and a culture that encourages autonomy and innovation, you'll have the opportunity to make a significant impact on the business's financial success. Join us to enjoy a rewarding career with competitive benefits and the chance to grow alongside a successful and expanding organisation.
Contact Details:
Kenneth Brian Associates Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Chessington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kenneth Brian Associates Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kenneth Brian Associates Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Chessington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kenneth Brian Associates Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Kenneth Brian Associates Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kenneth Brian Associates Limited Careers!
How to prepare for a job interview at Kenneth Brian Associates Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
