At a Glance
- Tasks: Manage guest communication and ensure exceptional customer experiences.
- Company: Join Kennet Serviced Apartments, a dynamic and ambitious hospitality company.
- Benefits: Gain valuable experience in customer service and business development.
- Other info: Opportunity to grow in a vibrant environment with a focus on teamwork.
- Why this job: Be the face of our brand and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Kennet Serviced Apartments is looking for an ambitious individual to join our sister company as a Guest Relations Assistant in managing the daily operations and business development. This position offers a great opportunity for someone who is passionate about customer experience and can contribute to exceptional guest experiences whilst working in a dynamic environment.
Key Responsibilities
- Manage guest communication, check-ins/check-outs, key safes, deposits when required
- Handle guest inquiries, requests, and complaints promptly and professionally
- Offer the highest level of customer service to our guests at all times
- Provide information about hotel services, facilities, and local attractions
- Meet/greet guests
- Think and action ways we can develop the business partnerships, ongoing repeat bookings
- Coordinate guest services and special requests including calls and queries during out of office hours
- Maintain records and manage feedback
- Collaborate with departments for smooth operations
Essential Skills
- Excellent phone and email etiquette
- Computer literate and comprehensive verbal/written English
- A full U.K driving license with access to your own vehicle as driving to locations to meet guests is mandatory
Desirable Skills
- Previous serviced accommodation/hotel management/hospitality experience
Contact Details:
Kennet Recruitment Solutions Recruitment Team
We think you need these skills to ace Guest Relations Assistant in Wokingham
Communication Skills
Attention to Detail
Problem-Solving Skills
Adaptability
Teamwork
Time Management
Customer Service
