At a Glance
- Tasks: Manage guest communication and ensure exceptional experiences in a dynamic environment.
- Company: Join a fast-growing, family-run business with a fun workplace culture.
- Benefits: Team lunches, pet-friendly environment, and contributions towards UK Airbnbs.
- Other info: Opportunity for growth and learning in the hospitality industry.
- Why this job: Be part of a team that values your skills and passion for customer service.
- Qualifications: Excellent communication skills and a full UK driving licence required.
The predicted salary is between 24875 - 24875 £ per year.
Kennet Serviced Apartments is looking for an ambitious individual to join our sister company as a Guest Relations Assistant in managing the daily operations and business development. This position offers a great opportunity for someone who is passionate about customer experience and can contribute to exceptional guest experiences whilst working in a dynamic environment.
Key Responsibilities
- Manage guest communication, check-ins/check-outs, key safes, deposits when required
- Handle guest inquiries, requests, and complaints promptly and professionally
- Offer the highest level of customer service to our guests at all times
- Provide information about hotel services, facilities, and local attractions
- Meet/greet guests
- Think and action ways we can develop the business – partnerships, ongoing repeat bookings
- Coordinate guest services and special requests – including calls and queries during out of office hours
- Maintain records and manage feedback
- Collaborate with departments for smooth operations
Essential Skills
- Excellent phone and email etiquette
- Computer literate and comprehensive verbal/written English
- A full U.K driving license with access to your own vehicle as driving to locations to meet guests is mandatory
Desirable Skills
- Previous serviced accommodation/hotel management/hospitality experience
- Business development examples
What will we offer you
- Fun and energetic workplace
- Opportunity to learn from a fast-growing family-run business
- Team lunch every month
- 2 dogs to play with (must be comfortable with pets)
- Up to £75 contribution per year towards Airbnbs across the UK for feedback, manager approved
The Details
- Full time - Mon-Fri, 09:30am-5:30pm
- ‘On Call’ every other week, inclusive of weekends 8am-10pm
- Start: ASAP
Joining our team as a Guest Relations Assistant offers the opportunity to be part of a dynamic and customer-focused environment where your skills will be valued. If you are passionate about delivering exceptional service and creating memorable guest experiences, we invite you to apply for this exciting opportunity.
Guest Relations Assistant in Winnersh employer: Kennet Recruitment Solutions
At Kennet Serviced Apartments, we pride ourselves on fostering a fun and energetic workplace that values exceptional customer service and employee growth. As a family-run business, we offer unique benefits such as team lunches, the chance to work alongside our friendly dogs, and a contribution towards Airbnb stays for your feedback, making it an ideal environment for those passionate about hospitality and guest relations.
Contact Details:
Kennet Recruitment Solutions Recruitment Team
