QA Administrator (Clinical Governance) in Pewsey

Kennet and Avon Medical Partnership is a large general practice in Wiltshire. We are seeking a Quality Assurance administrator to join our team. This is a non-clinical administrative role, working up to full time (37.5 hours a week) with flexibility on working days between Monday and Friday.

As a QA administrator you will follow quality assurance processes which are designed to ensure that standards of care are maintained and improved, to minimise errors and provide patient safety and quality of care. Your main roles will be to:

• Summarise contents of paper medical records and add relevant information to the patient’s electronic record.
• Assist with processing clinical correspondence, e.g. from hospitals, adding relevant information to the patient record and flagging any actions to the appropriate clinician.
• Ensure optimal uptake of health promotion initiatives, such as cardiovascular health screening and immunisations.
• Contribute to the achievement of The Quality and Outcomes Framework (QOF) by managing continuous call, recall and monitoring processes.

This consists of managing and maintaining our long term conditions registers and inviting patients for annual reviews.

• QOF Administration

• Ensure all QOF registers are accurate, complete and up to date.
• Undertake a comprehensive and effective calls and recalls service for all QOF requirements.
• Monitor progress towards QOF targets and take action when targets are not being achieved in a timely manner.
• Run searches to identify errors in coding or missed coding leading to patients not being identified as having a specific condition, code as appropriate.
• Regularly review missed income reports to ensure all records are fully populated.
• Undertake a comprehensive and effective calls and recalls service for all enhanced services requirements.
• Monitor progress towards enhanced service targets and income and take action when targets are not being achieved in a timely manner.
• Ensure that monthly, quarterly and any other data returns to commissioning organisations are made on time and are accurate and reflect true levels of activity.
• Where such returns are extracted automatically from S1 by the commissioning organisation, check for and follow through with the commissioning organisation any material discrepancies between those extracts and the practice’s own internal searches.

• Clinical Correspondence

• Receive clinical correspondence from a variety of sources.
• Process, clinically code and save to the patient notes any relevant medical information.
• As necessary, pass any actions arising to appropriate clinicians, admin staff or pass to appropriate clinicians for information.

• Notes Summarising

• Receive paper records for all newly registered patients.
• Following the agreed protocol, review the whole patient record (paper and electronic version), cull and organise the record, produce an accurate summary of the patient’s past medical history, code any relevant information onto the electronic patient record and remove any past coding that doesn’t comply with KAMP protocol.

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Management. Some of the above duties may be delegated. The Practice reserves the right to make changes to the job description and personal specification.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Experience

• Practical experience of computerised recording systems.
• Work in a medical / clinical field, with necessary clinical training.
• Experience of complex administration and record keeping in a primary care setting.
• Experience of working within General Practice.
• Experience of using own initiative.

Qualifications

• Good standard of general education.
• GCSE Mathematics C or above (or equivalent).
• GCSE English C or above (or equivalent).

Benefits

KAMP offers a series of employee benefits including generous holiday allowance, membership of the NHS pension scheme, coverage of the cost of a Blue Light card, and regular wellbeing activities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.