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- Tasks: Welcome patients, understand their needs, and connect them with the right services.
- Company: Join a supportive team at Kennet and Avon Medical Partnership.
- Benefits: Enjoy NHS pension, free refreshments, staff socials, and local discounts.
- Other info: Flexible hours, friendly environment, and opportunities for career growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Good education, customer service experience, and a compassionate approach.
The predicted salary is between 26500 - 27500 £ per year.
This role is 24 hours per week, working in Marlborough and Pewsey sites.
Working Hours:
- Monday: 13:00 - 19:00
- Tuesday: 13:00 - 19:00
- Thursday: 13:00 - 19:00
- Friday: OFF
Pay is £12.71 initially, rising on successful completion of the 3 month probationary period.
Benefits of working for KAMP include:
- Enrolment in the NHS Pension Scheme
- Regular staff socials
- Free refreshments
- Discount with local opticians
- Paid membership of the Bluelight discount scheme
- Within walking distance of unique high streets
- Full training
Any appointment to the Practice is subject to the practice receiving satisfactory checks from the Disclosure and Barring Service concerning any former criminal convictions. Employment with the Practice is not subject to the Rehabilitation of Offenders Act 1974.
The main role of our team of Patient Navigators, formerly called Receptionists, is to welcome patients, understand their medical needs and help them to access the most appropriate service. This could be any one of the wide range of KAMP clinicians from physiotherapist to social prescriber to GP, or an external provider such as urgent eyecare service or pharmacist to name but a few. They also provide general support to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Patient Navigators also take a leading role in educating patients about how to best use the services on offer to them.
Main duties of the job:
We are currently recruiting for a Patient Navigator to work 24 hours in our friendly team to provide an effective and efficient service to all patients and visitors to the practice both in person and via the telephone. Excellent communication skills and accuracy are essential. Experience of working within General Practice and with SystmOne would be desirable.
About us:
Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire. KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled workforce. Kindness and compassion to ourselves, to each other and to our patients is a core value. New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.
Job responsibilities:
The successful candidate will work across both Marlborough and Pewsey surgeries. Please see Job Description in supporting files for full details of this role, including the Person Specification.
Person Specification:
Qualifications:- Good standard of general education GCSE Maths grade A-C
- Experience of using own initiative
- Experience of working with the general public
- Experience of reception work / working in a customer service environment
- Experience of working within General Practice
- An organised approach to work with the ability to plan, prioritise and balance conflicting demands
- Evidence of kindness and compassion to customers/patients and colleagues alike
- Able to perform under pressure, and be adaptable to the practice need
- Smart, polite and confident approach
- Able to work flexibly
- Able to act on own initiative
- Be resourceful and self-motivated
- Ability to work as part of a team and autonomously
- Understanding, acceptance and adherence to the need for strict confidentiality
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Navigator/Receptionist in Marlborough employer: Kennet and Avon Medical Partnership
Contact Detail:
Kennet and Avon Medical Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator/Receptionist in Marlborough
✨Tip Number 1
Get to know the practice! Research KAMP and its values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of kindness and compassion.
✨Tip Number 2
Practice your communication skills! As a Patient Navigator, you'll be the friendly face for patients. Role-play with a friend or family member to get comfortable with common scenarios you might encounter.
✨Tip Number 3
Be ready to showcase your adaptability! We want to see how you handle pressure and changing demands. Think of examples from your past experiences where you’ve had to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're keen and tech-savvy, which is a big plus in this role!
We think you need these skills to ace Patient Navigator/Receptionist in Marlborough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Patient Navigator.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Kennet and Avon Medical Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Navigator role. Familiarise yourself with the duties and responsibilities mentioned in the job description, especially around patient interaction and service navigation. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a Patient Navigator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or customers. Think about how you can convey complex information simply and clearly, as this will be crucial in your role.
✨Demonstrate Kindness and Compassion
KAMP values kindness and compassion highly. Be ready to share instances where you've shown empathy in a professional setting. This could be a time when you went above and beyond to assist a patient or customer, highlighting your ability to connect with people on a personal level.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how they support staff development. This shows you're genuinely interested in the role and want to ensure it's the right fit for you too.