Global Senior Client Account Manager

Overview

Kennedys is looking for a Global Senior Client Account Manager to join our Business Development team based in London. The role is responsible for leading on the global client account management for key clients in the global client programme. Responsibilities will also include supporting the Global BD Director on the running of the global programme, managing the UK Client Account Management (CAM) team, and collaborating with the global BD team who have CAM responsibilities. With the recent launch of the refreshed client programme, this role will be pivotal to ensuring the success of a high profile initiative within Kennedys.

Team

Kennedys global Business Development & Marketing team drives profitable revenue growth through a client-centric approach to business development and marketing activity, which enhances our reputation globally. The global functions include Client Relationship Management, Pursuits, BD, Marketing Technology & Data, and Marketing and Communications. We have a BD presence in APAC, UK, EMEA, the US and Latin America.

Key responsibilities

• Manage the effective delivery and adoption of global best practice for account management, including delivering training to the global CAM and BD team as well as fee earners on account management and client relationship best practice.
• Lead the UK-based global CAM team including overseeing the day-to-day people management and development of the UK team members.
• Collaborate with the global BD teams, Heads of the Regions and any dedicated CAM resource around the world to provide support and ensure there is a globally consistent approach to client account management across Kennedys.
• Undertake the global CAM role on key clients in the global client programme.

Required experience

• Strong experience of working in a global client account management team within a professional services environment.
• Experience of people management, ideally a team.
• Excellent organisation skills, with a proven ability to take initiative and responsibility for completion of work or projects.
• Highly organised and able to prioritise workloads, manage multiple projects and negotiate deadlines.
• Experience of working with clients and partners, as well as BD teams globally.
• Exceptional relationship building skills.
• Experience of bringing new ideas and thinking, from concept to delivery, providing opportunities for the lawyers and partners to build relationships and win work.
• Business benefit, service delivery and results focused.
• Highly developed written and verbal communication skills.
• Proven people management experience.
• Excellent IT skills including the use of Excel spreadsheets, Word and PowerPoint.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 47 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field. Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you’ll be involved in exciting and stimulating work, where your input will make a difference. Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people’s development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We’ve created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.