At a Glance
- Tasks: Support and enhance bespoke applications while collaborating with a dynamic IT team.
- Company: Join Kennedys, a forward-thinking firm with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a vibrant team with a commitment to best practices in software development.
- Why this job: Make a real impact by improving systems that help deliver top-notch service.
- Qualifications: Strong analytical skills, excellent communication, and familiarity with Agile methods.
The predicted salary is between 35000 - 45000 £ per year.
Kennedys is looking for an Application Support Analyst to join our IT team.
The successful Application Support Analyst will work as part of the IT Offering team, alongside Product Owners, Business Analysts and other IT teams, to provide high-quality support, maintenance and enhancement of the firm's bespoke applications and integrated business systems.
- Offering hybrid working
- Team
Kennedys IT team is responsible for delivery of a responsive, effective and timely service to the firm's partners and employees.
They devise and implement operational processes and procedures to provide reliable and available IT systems to the firm and ensure the firm has proper applications from which to service its clients.
Our IT Development Team is responsible for the creation and maintenance of bespoke applications that enable the firm to perform more productively or to deliver competitive advantages.
Key Responsibilities
- Review, analyse and document system issues as reported and identified remedial actions required.
- As a member of an agile team of support analysts work closely with the product owners to deliver product enhancements and fixes to ensure the firm is equipped with the best tools to allow them to provide a high quality of service
- Provide continuous Analyse of the system(s) to assist in setting and defining the technical direction to help achieve improved productivity and efficiency.
- Contribute to the firm's goal of best practice software development, including risks, timelines, trends and appropriate development methodology and technologies for a given objective.
- Liaise with stakeholders, including product owners/managers, business analysts, reporting and other stake holders providing solid advice and identifying risks.
- Support the Agile methodology by attending Sprint Planning, demos and retrospectives as required
- Conduct unit testing and assist with all testing and apply bug fixes where required
- Support integrations with external systems as required
- Create, Maintain and update high quality functional and technical documentation
- Required Experience
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Data analysis skills (Excel, SQL, BI tools, etc.)
- Knowledge of business process modelling and workflows
- Ability to translate business needs into technical requirements
- Understanding of project management or Agile methods
- Azure Dev Ops desirable.
- Knowledge of Claims processing
- #J-18808-Ljbffr
Application Support Analyst - Claims employer: Kennedys
Kennedys is an excellent employer, offering a dynamic work culture that values collaboration and professional growth. With a hybrid working policy, employees enjoy the flexibility of remote work while being part of a supportive team in Belfast, where opportunities for career advancement and skill development are abundant. The firm prioritises employee well-being and fosters an environment where proactive individuals can thrive in their legal careers.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - Claims
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kennedys values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kennedys might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kennedys!
✨Direct Apply to Kennedys
Let's not forget to apply directly through the Kennedys website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst - Claims
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kennedys.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kennedys. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kennedys
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
