Customer Services Associate

Our client, an international bank based in London seek a Customer Services Associate on an initial 12 month Fixed term contract. This will be Office based, 5 days per week

It is essential that you have a banking customer service background

Day to Day Responsibilities

• Branch Operations and Handing of Remittances

• Monitoring & processing of Incoming and Outgoing remittances.

• Opening of Business & Individuals Accounts

• KYC Compliance, Transactions Monitoring / Review and preparation of various reports.

• Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics / check-list.

• Creation and Verifications of Finacle Entries and Generation of daily reports.

• Filling and Scanning documents

• Handing / assisting of existing / new customer Queries – Phone/Emails/Letters/ Postal request & face to face customers and complaints

• Knowledge of Branch Operations / Remittance Handling

• Sound Knowledge of AML KYC guidelines.

• Customer Focused and Complaint Handling Skills.

• The ability to communicate clearly and efficiently with customers.

• Knowledge of Finacle is preferred

• Relevant experience in Banking customer services role

• Will not require sponsorship