Head of Change Transformation - Banking Operations in City of London

We are currently partnering with a leading international bank based in the City of London, who offer Hybrid working and excellent benefits in recruiting a Head of Change Transformation - Banking Operations.

JOB FUNCTION

The Head of Change Transformation Team is responsible for shaping and driving the strategic direction of change across the Branch, ensuring all transformation initiatives are aligned with the organisation's long-term objectives and deliver measurable business value. This role provides leadership and oversight across the full change lifecycle, from initial concept and design through to execution, embedding, and post-implementation review. Operating at a Manager level with 10+ years of banking experience, the role requires a strong balance of strategic thinking, people management, team leadership and hands-on delivery oversight within a complex, regulated environment.

KEY RESPONSIBILITIES

• Establish and maintain robust frameworks, ensuring change initiatives are effectively prioritised, risks are proactively identified and managed, and delivery is executed in a controlled, compliant, and transparent manner.
• The role ensures full alignment with regulatory requirements, internal policies, and industry best practices.
• The position leads and coordinates complex, cross-functional change and transformation initiatives, including the implementation of new products and processes. This involves close partnership with stakeholders across all functions to drive clear accountability and strong engagement throughout the change lifecycle.
• In addition, the role champions a culture of continuous improvement and innovation, challenging existing practices and identifying opportunities to enhance efficiency, scalability, and customer outcomes.
• It promotes the adoption of structured change methodologies, tools, and performance metrics to ensure consistency, sustainability, and long-term value realisation.
• Ensure that change initiatives are not only successfully delivered but fully embedded into business operations, driving lasting impact and enabling the organisation to adapt effectively within a dynamic and evolving banking environment.
• Lead the design, implementation, and continuous enhancement of governance frameworks supporting change and transformation.
• Establish clear standards, policies, and procedures to ensure consistent and controlled delivery.
• Implement robust oversight, reporting, and control mechanisms to enhance transparency and accountability.
• Ensure alignment with regulatory expectations, internal risk frameworks, and strategic priorities.
• Provide senior management with regular, data-driven insights on programme performance, governance, and risk.

Project Oversight & Change Delivery

• New Product & Process Implementation
• Continuous Process Improvement
• Provide leadership, coaching, and direction to team and resources.
• Foster a collaborative environment that supports cross-functional delivery and accountability.

ESSENTIAL EXPERIENCE REQUIRED

• 10+ years' experience in banking or financial services, with significant exposure to change management and transformation delivery.
• Proven experience leading complex, cross-functional transformation programmes in a regulated environment.
• Strong expertise in governance, risk management, and control framework design.
• Deep understanding of banking operations, regulatory requirements, and industry practices.
• Demonstrated ability to influence senior stakeholders and drive strategic initiatives.
• Strong leadership and team management capabilities - including objective setting, performance reviews, and career development.
• Excellent analytical, problem-solving, and decision-making skills.
• Experience with change methodologies (e.g., Agile, Lean, Six Sigma).
• Strong communication and presentation skills.